Marilyn Collins
Waterford,USA
Summary
With over three decades of experience in providing exceptional customer service, I am a dedicated professional who thrives on assisting the public. I possess a firm belief that every problem has a solution and have a keen ability to identify and implement effective resolutions. Leveraging my extensive experience and unwavering determination, I consistently deliver outstanding results in challenging situations.
Overview
33
33
years of professional experience
Work History
Executive Administrator
Great Lakes Trailer Sales
09.2024 - 11.2024
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
- Payroll, Bookkeeping and Quick Books
- Uploading the incoming trailers into Trailer Ops and the Police Book
- Taking deposits to the bank along with any MSO's to the SOS and to the post office
CSR - Customer Service Representative
Kotz Heating, Cooling and Plumbing
04.2024 - 09.2024
- Answering the phones and greeting customers
- Backing up two other positions; maintenance and service
- Debriefing the technicians when they would call in and then close out their job for them along with setting appointments
LOANER/SERVICE SCHEDULER and CASHIER
Lunghamer Buick GMC
01.2021 - 03.2024
- Handling all the loaners that needed to be signed out for the day
- Cashiering and balancing all the credits cards and cash at the end of the day including any monies that were received for vehicle purchases
- Scanning and filing and breaking down the car deals for the dealership and the bank
- Creating CVR's and sending them to the correct bank
- Scheduled service appointments
- I had the position of making sure that all customers were scheduled for regular maintenance, recalls and assisted the Service Manager when the service advisors called off.
Customer Service Advisor
Teleperformance
09.2020 - 01.2021
- To provide excellent customer service on the phone to all of the clients
- To support all the customers that would call in needing help with their ON-Star login/setup
- I also supplied technical support for Blue-tooth, Wi-Fi, Mobile apps and the Web to our GM/On-Star customers
Service Advisor/Assistant Service Manager
Chrysler
01.2017 - 08.2020
- I was the very first point of contact for the customer, so I wanted their satisfaction to be great!
- Participated in ongoing training programs to stay knowledgeable about industry trends and best practices for optimal job performance.
- Stayed current on manufacturer updates and recalls, enabling prompt communication with affected customers for necessary actions.
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses.
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
Account Specialist
Helvey & Associates
09.2014 - 02.2017
- I was hired in for a special project
- I managed a database for a utility company here in Michigan
- I provided excellent customer service to all of my clients
CSR - Customer Service Representative
Furniture Factory Outlet
01.2012 - 09.2014
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- I was to do all the cleaning, dusting and sweeping
- I also assisted our customers in finding and purchasing what they needed
- I had to build furniture when it came in or was needed to go out
- I assisted in taking credit card payments
- Responded to customer requests for products, services, and company information.
Office Manager/Receptionist
Time for Fun
12.2011 - 12.2012
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Created a spreadsheet to keep track of all the customers appointments, all the parties that needed to be scheduled and made sure we had accurate supplies.
Site Manager - Cleaning Janitorial
DePuy
12.2007 - 08.2011
- I was hired in as the Site Manger
- I overlooked three buildings
- I was to audit the site for any issues
- (dirtiness, mold, any damages)
- I overlooked 12 employees and audited their areas
- I assisted in any event that was going on to maintain order and cleanliness
Office Manager/Executive Assistant
Sidney Mall
01.1992 - 12.2007
- I maintained all of the office procedures
- I did the hiring, scheduling, taxes and payroll, along with resolving customer complaints
- I assisted in the purchasing and buying
- I did all the E-bay sales
- I used Microsoft Office, Quickbooks and tax programs
Education
Certificate - Quickbooks
Udemy
Online03-2011
High School Diploma - Grant Writing
Udemy
Online02-2010
Skills
- Microsoft Office
- Inventory
- Resolving Customer complaints
- Retail sales
- Microsoft Excel
- Photoshop
- Quickbooks
- Communications
- Sales
- Bookkeeping
- CRM Software
- Scheduling
- Call Center
- B2B
- Typing
- Windows
Accomplishments
One of my major accomplishments was that I and a team of thirteen employees worked through four years of zero injuries. This was a first at this company and we were recognized with a plaque, bonus and a dinner.
Timeline
Executive Administrator
Great Lakes Trailer Sales
09.2024 - 11.2024
CSR - Customer Service Representative
Kotz Heating, Cooling and Plumbing
04.2024 - 09.2024
LOANER/SERVICE SCHEDULER and CASHIER
Lunghamer Buick GMC
01.2021 - 03.2024
Customer Service Advisor
Teleperformance
09.2020 - 01.2021
Service Advisor/Assistant Service Manager
Chrysler
01.2017 - 08.2020
Account Specialist
Helvey & Associates
09.2014 - 02.2017
CSR - Customer Service Representative
Furniture Factory Outlet
01.2012 - 09.2014
Office Manager/Receptionist
Time for Fun
12.2011 - 12.2012
Site Manager - Cleaning Janitorial
DePuy
12.2007 - 08.2011
Office Manager/Executive Assistant
Sidney Mall
01.1992 - 12.2007
Certificate - Quickbooks
Udemy
High School Diploma - Grant Writing
Udemy
Similar Profiles
Marilyn CollinsMarilyn Collins
Executive Administrator at Great Lakes Trailer SalesExecutive Administrator at Great Lakes Trailer Sales
Isaiah MajetichIsaiah Majetich
1st & 2nd Assistant Marine Engineer at Key Lakes/Great Lakes Fleet1st & 2nd Assistant Marine Engineer at Key Lakes/Great Lakes Fleet
Sujith Samuel USujith Samuel U
Acting Sales Lead at Great Lakes E-Learning Services Private Limited (Great Learning)Acting Sales Lead at Great Lakes E-Learning Services Private Limited (Great Learning)