Marilyn Colson
Tallahassee,FL
Summary
Hardworking, dependable, and quality-driven administrative professional seeking opportunity to expand skills and contribute to company success. Adapts easily to new situations, company cultures, and work processes. Devoted to team efficiency and promoting positive business relations.
Overview
36
36
years of professional experience
Work History
Receptionist
City of Tallahassee
Tallahassee, Florida
03.2018 - Current
- Greet and assist customers at the front desk
- Sort and deliver mail
- Assist and direct customer calls such as power outages, leaks, trash pickup, etc
- Maintain spread sheets of all packages that are delivered for the Electric and Underground Utility Departments
- Prepare and send out emails pertaining to package pickup and other inquiries
- Process incoming intake plans for Electric Power Engineering
- Respond to citizen inquiries, concerns, and complaints
- Respond to, advise and assist departments with the handling of citizen complaints
- Process data into Peoplesoft
- Review and Process weekly employee timekeeping
- Conduct follow-up with staff designated to address requests and the public to ensure correct assignment and resolution of primary and related issues
- Prepare reports, provide updates on sensitive issues and assemble other records, as requested
- Record requests or complaints on the data tracking software, Responder, and route to the proper supervisor for handling
- Answer routine questions concerning the operations, scheduling and quality of workmanship of the various units of the department
- Maintain unit logs and files for UUPI including checks, equipment and or packages
- Perform miscellaneous duties as required such as research information for various reports, copying and scanning and scheduling meetings
- Conduct training for new staff for front desk coverage
- Update Career Progression Calendar
Front Service Clerk
Publix
Tallahassee, Florida
12.2017 - Current
- Work in various departments throughout the store including produce, front-end cashier, and bagging
- Greet customers in a polite and professional manner
- Assist customers in locating merchandise and engaging in suggestive selling
- Provide premier customer service by processing and handling customer's order in a courteous manner
- Bag groceries and assist customers to their vehicle
- Reshelve merchandise when necessary
- Perform other duties as needed.
Library Associate
Florida State University
Tallahassee, Florida
05.2007 - 05.2016
- Answered telephone inquiries and resolved issues
- Received, sorted, and routed incoming/outgoing mail
- Provided Clerical duties for front office staff
- Researched, analyzed and recorded journal data
- Assisted with claims issues
- Created, recorded and updated holdings and microfilms data
- Checked journals, serials, and microfilm for accuracy
- Filed invoices and made payments
- Organized files
- Handled periodicals inventory
- Maintained personnel records
Library Technical Assistant
Florida State University
Tallahassee, Florida
08.1996 - 04.2007
- Collaborated with staff on the development and execution of the plan of care and achievement of weekly goals
- Created item records for correct bibliographic records and attached barcodes to tickets
- Answered telephone inquiries and resolved issues
- Assisted individuals and groups in locating and obtaining materials
- Performed routine filing (i.e
- Cataloging of periodicals)
- Received, sorted, and routed incoming/outgoing mail
- Faxed, copied and scanned documents
- Performed other duties as assigned.
Clerk Specialist
Florida State University
Tallahassee, Florida
07.1988 - 07.1996
- Answered telephone inquiries and resolved issues
- Recorded staff meeting minutes
- Prepared memorandums, reports and other written documents
- Corresponded with central offices and staff, regarding gathering data and documentation for auditors
- Assisted auditors and staff with locating vouchers and project files
- Researched and analyzing data for accuracy
- Contacted the Controller's Office by telephone and written correspondence to obtain missing vouchers and voucher support material
- Assisted auditors and staff locating vouchers and project files
- Served as a coordinator for work study students.
Education
Microsoft Office Certification -
Florida State University
Tallahassee, FL09-2007
Accounting Certification - Accounting
Lively Technical Center
Tallahassee, FL06-1980
Accounting Technology And Bookkeeping
Florida Agricultural And Mechanical University
Tallahassee, FL06-1979
Diploma -
Lincoln High School
Tallahassee, FL05-1978
Skills
- Written and Verbal Communication
- Analytical
- Organizational
- Inventory and Record Management
- Priority Setting
- Computer Skills
- Problem Solving
- Accounting Auditing
- Research and Data Collection
- Customer Service
- Front Desk Operations
- Positive And Professional
- Meticulous And Organized
- Administrative Skills
References
Available upon request.
Accomplishments
- City of Tallahassee Shining Star
- Underground Utilities and Public Infrastructure Customer Service Award
- Publix Service Award
- Florida State University Service Award
References
References available upon request.
Timeline
Receptionist
City of Tallahassee
03.2018 - Current
Front Service Clerk
Publix
12.2017 - Current
Library Associate
Florida State University
05.2007 - 05.2016
Library Technical Assistant
Florida State University
08.1996 - 04.2007
Clerk Specialist
Florida State University
07.1988 - 07.1996
Microsoft Office Certification -
Florida State University
Accounting Certification - Accounting
Lively Technical Center
Accounting Technology And Bookkeeping
Florida Agricultural And Mechanical University
Diploma -
Lincoln High School