Marilyn Contreras
Houston
Summary
Healthcare professional prepared to excel in administrative roles, leveraging rich background in managing healthcare facilities. Seeking to enhance operational workflows and maintain regulatory compliance. Focused on collaborative team efforts and delivering impactful results, known for flexibility and reliability. Passionate about patient care and driven to improve lives through modern healthcare techniques and personalized, compliant treatment plans. Known for meticulous organization, a strong work ethic, and unwavering loyalty. Seeking to bring transformative impact and operational excellence to a dynamic healthcare administration role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen Pharmacy
03.2007 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Certified Pharmacy Technician
J and H Express RX
09.2005 - 12.2006
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
CVS
06.2000 - 05.2004
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Master of Arts - Health Care Administration
University of Phoenix
Tempe, AZ06-2025
Bachelor of Arts - Human Resources Management
University of Phoenix
Tempe, AZ01-2013
Associate of Arts - Health Care Administration
University of Phoenix
Tempe, AZ01-2008
Skills
- Healthcare compliance
- Operations management
- Patient safety
- Human resources management
- Employee recruitment and hiring
- Staff management
- Immunizations
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Certified in CPR/AED
Certification
- Pharmacy Technician Certification Board License - 2000 to current
- American Red Cross CPR certified- 2021 to current
- Licensed/certified vaccination administrator- 2022 to current
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pharmacy Operations Manager
Walgreen Pharmacy
03.2007 - Current
Certified Pharmacy Technician
J and H Express RX
09.2005 - 12.2006
Pharmacy Technician
CVS
06.2000 - 05.2004
Master of Arts - Health Care Administration
University of Phoenix
Bachelor of Arts - Human Resources Management
University of Phoenix
Associate of Arts - Health Care Administration
University of Phoenix
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