Hi, I’m
Marilyn Cruz Nunez
customer service delivery consultant
Jonesboro,GA
Fall seven times; stand up eight.
Japanese proverb
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
years of professional experience
1
Language
Work History
VXI Global Solutions LLC
Customer Service Representative
09.2023 - 01.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Chime Solutions
Customer Service Delivery Team Member
08.2021 - 09.2023
Job overview
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Managed a high volume of inbound calls, maintaining professionalism under pressure to resolve customer inquiries effectively.
- Implemented new strategies for handling difficult customers, reducing escalations and increasing first-call resolution rates.
- Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.
- Successfully managed challenging situations while maintaining a calm demeanor, exemplifying the company''s dedication to excellent service.
Landmark Dodge Chrysler Jeep Ram
BDC Service Representative
08.2018 - 06.2020
Job overview
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Contour Hampton
Property Manager
09.2017 - 08.2018
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
Atlantic City High SchoolAtlantic City, NJ
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Complaint Handling
- Staff Training
Languages
Spanish
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementTimeline
Customer Service Representative
VXI Global Solutions LLC
09.2023 - 01.2024
Customer Service Delivery Team Member
Chime Solutions
08.2021 - 09.2023
BDC Service Representative
Landmark Dodge Chrysler Jeep Ram
08.2018 - 06.2020
Property Manager
Contour Hampton
09.2017 - 08.2018