Summary
Overview
Work History
Education
Skills
Timeline
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Marilyn Cutler

Prattville,AL

Summary

Proven to excel in enhancing customer satisfaction and streamlining processes, I leveraged my expertise in documentation management and advanced communication at Baptist Health. Recognized for outstanding problem-solving abilities and a knack for quality assurance, I consistently exceeded targets, significantly improving team productivity and patient care outcomes.

Overview

12
12
years of professional experience

Work History

Account Review Specialist-Collector ||

Baptist Health
06.2022 - 02.2024
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • I attended training programs to deepen my professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • keep detailed notes and records of all communications and actions in a CRM system
  • contacted insurance companies, government agencies, or patients to verify coverage
  • ensure healthcare providers receive timely and accurate payments
  • appealed claims
  • managing patient accounts
  • addressed the concerns of the patients and gave them advice regarding their benefits and insurance coverage
  • worked with delinquent patients to create repayment schedules and agreements
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • I earned recognition as a top performer, consistently exceeding targets throughout my tenure as a specialist in the field.
  • Developed and implemented systems to track customer feedback and satisfaction.

Medical Office Assistant-Patient Care Tech

Davita
01.2015 - 05.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.

Audiology Assistant

Audiology And Hearing Aid Center
01.2012 - 03.2014
  • Collaborated with audiologists to develop educational materials for patients regarding hearing loss prevention and management strategies.
  • Promoted a welcoming clinic environment by greeting patients warmly upon arrival and addressing any concerns or questions they may have had about their appointment or treatment plan.
  • Supported efforts toward increased accessibility of audiology services within underserved communities through outreach initiatives and partnerships with local organizations.
  • Ensured accuracy of patient records by meticulously documenting test results and treatment recommendations.
  • Aided in the selection of appropriate hearing aids for patients, taking into consideration their lifestyle needs and budget constraints.
  • Coordinated with insurance companies to verify coverage details for audiology services, expediting claims processing and minimizing out-of-pocket expenses for patients.
  • Assisted audiologists in administering balance assessment tests for patients experiencing dizziness or vertigo symptoms, contributing to accurate diagnoses and treatment plans.
  • Streamlined patient scheduling, facilitating timely appointments and reducing wait times for assessments.
  • Improved patient care by assisting audiologists in performing diagnostic tests and evaluations.
  • Contributed to the overall success of the audiology clinic by consistently demonstrating a commitment to quality patient care, teamwork, and ongoing professional growth.
  • Enhanced patient experience by providing support during hearing aid fittings and adjustments.
  • Supported audiology team members in conducting research projects related to hearing health advancements and best practices.
  • Educated patients on proper hearing aid usage and care, empowering them to take an active role in their hearing health management.
  • Provided compassionate assistance to pediatric patients during audiological assessments, helping ease anxiety throughout the process.
  • Actively participated in professional development opportunities, staying informed on industry trends and emerging technologies within the field of audiology.
  • Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.

Education

Associate of Applied Science - Medical Terminology And Technician

Central Alabama Community College
Alexander City, AL
05.2022

Bachelor of Arts - Business Administration

Ohio State University
Columbus, OH
05.2001

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Advanced Communication
  • Quality Assessment
  • Data entry
  • Account Resolution
  • Financial records
  • Medical Terminology
  • Analytical Thinking

Timeline

Account Review Specialist-Collector ||

Baptist Health
06.2022 - 02.2024

Medical Office Assistant-Patient Care Tech

Davita
01.2015 - 05.2022

Audiology Assistant

Audiology And Hearing Aid Center
01.2012 - 03.2014

Associate of Applied Science - Medical Terminology And Technician

Central Alabama Community College

Bachelor of Arts - Business Administration

Ohio State University

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Marilyn Cutler