Marilyn Davis
Customer Service
Applegate,MI
Summary
I have been working with Customers for more than 30 years in a couple different industries.
Overview
30
30
years of professional experience
Work History
Sr. Mortgage Loan Processor
Amerifirst Home Mortgage
Port Huron, MI
03.2014 - 06.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering all loans.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Consulted with outside vendors to identify and resolve loan closing issues.
Sr. Loan Processor /Mortgage Underwriter
Bank Of America
Tampa, FL
04.2004 - 12.2013
- Evaluated approvals against established bank and government lending standards.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering [Type] loans.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Checked packages for appropriate documentation.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Looked over and approved various types of loans.
Office Manager / Receptionist
Homeco Corp
Seffner , FL
01.1992 - 04.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Education
No Degree - Office Management
Sanilac Skill Center
Peck, MI06.1977
High School Diploma -
Marlette Jr./Senior High School
Marlette, MI06.1977
Skills
- Financial Data Collection
- Lending Software Systems
- Loan Information Recording
- Industry Research
- Customer Communication
- Appraisal Verification
- Closing Documentation
- Credit Reporting Software
- Tax Receipts
- Contacting Borrowers
- Loan Paperwork
- Insurance Forms
- Loan Records Filing and Maintenance
- Desktop Underwriter
- Detail Orientation
- Microsoft Word
- Underwriting Processes
Timeline
Sr. Mortgage Loan Processor
Amerifirst Home Mortgage
03.2014 - 06.2022
Sr. Loan Processor /Mortgage Underwriter
Bank Of America
04.2004 - 12.2013
Office Manager / Receptionist
Homeco Corp
01.1992 - 04.2004
No Degree - Office Management
Sanilac Skill Center
High School Diploma -
Marlette Jr./Senior High School
Similar Profiles
Ryan HenryRyan Henry
Loan Processor at Multiple Employers - (2020-2025) - Fusion Home Loans, Guaranteed Rate, Amerifirst Home MortgageLoan Processor at Multiple Employers - (2020-2025) - Fusion Home Loans, Guaranteed Rate, Amerifirst Home Mortgage
Lisa BaumLisa Baum
Condo Underwriter at Union Home MortgageCondo Underwriter at Union Home Mortgage
Amy AinslieAmy Ainslie
Conventional and USDA Underwriter at Rapid Mortgage CompanyConventional and USDA Underwriter at Rapid Mortgage Company
Sarah MitchellSarah Mitchell
Persoinal Shopper at WalmartPersoinal Shopper at Walmart
Taylor FreelandTaylor Freeland
Registered Nurse, Pediatric ICU at Hurley Medical CenterRegistered Nurse, Pediatric ICU at Hurley Medical Center