Marilyn Davis
Customer Service
Applegate,MI
Summary
I have been working with Customers for more than 30 years in a couple different industries.
Overview
30
30
years of professional experience
Work History
Sr. Mortgage Loan Processor
Amerifirst Home Mortgage
Port Huron, MI
03.2014 - 06.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering all loans.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Consulted with outside vendors to identify and resolve loan closing issues.
Sr. Loan Processor /Mortgage Underwriter
Bank Of America
Tampa, FL
04.2004 - 12.2013
- Evaluated approvals against established bank and government lending standards.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering [Type] loans.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Checked packages for appropriate documentation.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Looked over and approved various types of loans.
Office Manager / Receptionist
Homeco Corp
Seffner , FL
01.1992 - 04.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Education
No Degree - Office Management
Sanilac Skill Center
Peck, MI06.1977
High School Diploma -
Marlette Jr./Senior High School
Marlette, MI06.1977
Skills
- Financial Data Collection
- Lending Software Systems
- Loan Information Recording
- Industry Research
- Customer Communication
- Appraisal Verification
- Closing Documentation
- Credit Reporting Software
- Tax Receipts
- Contacting Borrowers
- Loan Paperwork
- Insurance Forms
- Loan Records Filing and Maintenance
- Desktop Underwriter
- Detail Orientation
- Microsoft Word
- Underwriting Processes
Timeline
Sr. Mortgage Loan Processor
Amerifirst Home Mortgage
03.2014 - 06.2022
Sr. Loan Processor /Mortgage Underwriter
Bank Of America
04.2004 - 12.2013
Office Manager / Receptionist
Homeco Corp
01.1992 - 04.2004
No Degree - Office Management
Sanilac Skill Center
High School Diploma -
Marlette Jr./Senior High School