Marilyn Dayton

• Advised students individually and in groups on academic programs for individual interests.
• Helped students develop organizational, time management and study skills.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Handled 100+ Inbound and outbound calls a day
• Assisted in Enrollment and Re-enrollment of new and returning students
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
• Collaborated with parents, school faculty and social workers to address problems and grow student success.
• Provided resources to support students in achieving career goals.

• As a lead customer development associate I worked as a loan officer in our customer development department. As a lead I was responsible for taking over 80+ inbound and outbound calls to assist potential new members with their loan applications everyday. I was also responsible for educating our potential new members in all aspects of our loans including educating them on all fees, Annual percentage rates, origination costs, monthly terms available, daily accrued interest, and different types of loans available.
• As a lead I was responsible for maintaining high performance expectations and adherence as well as training and assisting all agents/associates on my team to help them reach target goals each month as well as assist them in adhering to metrics.
• My monthly loan issuance amount was between $750,000 to $1,000,000 every month, I also maintained a schedule adherence of 95% or higher each month, as well as maintaining 100% survey scores from our members every month
• As a Virtual Bank Associate I handle callback and member escalations as needed. I was responsible for managing high yield saving and checking accounts as well as, opening and closing new accounts, assisting with bank account applications, handling disputes on different types of accounts, handling wires and wire transfer's, handling adding joint owners and beneficiaries to accounts.
• Provided excellent customer service and provided answers to client questions within set standards.
• My biggest role as a Virtual banking Associate for Lending Club was ensuring that each and every member/customer has an excellent experience with us while maintaining professional conduct.
• unfortunately was released from my duties due to a 300 person mass lay off in January of 2023
• Utilized inbound and outbound telephone techniques to solidify and build client relationships.

• As a QA (quality assurance) Manager and Team leader I had a multitude of responsibility's. As a QA manager it was my responsibility to grade all team members work, including all their calls and reports. and maintaining a high quality standard, This includes monitoring and managing, Schedule adherence, inbound and outbound call quality, survey grading, performance evaluations and of course customer satisfaction reports.
• As a Team Leader my responsibility was to monitor and manage all 25 of my associates. I was responsible for assigning new trainings as needed, managing their schedules, adherence and metrics. I hosted weekly 1x1's to go over their performance. I also managed the hiring and firing for my team as well as all the onboarding for new recruits.
• Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.

• As a Traveling CNA/Caregiver I would use my personal vehicle to travel to patients homes across Davis and Weber county. It was my responsibility to serve over a hundred different clients offering different type of assistance including, Oral and Hygienic care, Transportation, Shopping assistance, Medication Assistance, Memory Care, End Of Life Care, Companionship, Physical and Mental health assistance.

Usually I worked 10- 12 hours a day inbetween multiple clients, I worked all hours and shift types as well including, Overnights, Graveyards, Mornings and Mid days, abided by all HIPA laws and maintained consistent state training and certificates.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Identified needs and coordinated plans for travel and out-of-town functions.