Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Marilyn D. Conway

Oceanside,CA

Summary

Dedicated professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Skilled in working under pressure and adapting to new situations and challenges. Objective is to obtain a challenging position in the healthcare industry utilizing my:

  • Excellent communication, interpersonal and problem solving skills
  • Friendly courteous manner with clients on the telephone and in reception
  • Ability to handle numerous tasks simultaneously in a fast-paced, deadline driven environment
  • Comprehensive customer service, office and medical staff/credentialing management and veterinary assisting experience.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Veterinary Assistant

Oceanside Veterinary Urgent Care by Ethos
Oceanside, CA
12.2023 - Current
  • Assisted veterinarians and registered technicians in examining, diagnosing, and treating animals for various illnesses and injuries.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian and dispensed medications orally or topically as directed by veterinarian.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary and assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Obtained information and history from clients to maintain medical charts.
  • Released patients to owners with care directions from veterinary staff.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Handled and restrained animals following safety requirements and procedures.
  • Examined animals for behavioral changes or clinical symptoms indicating illness or injury.

Client Service Coordinator

The Veterinary Specialty Hospital
San Diego, CA
09.2007 - 12.2022
  • Managed client accounts, including billing, payments and scheduling of services.
  • Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
  • Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Presented and explained fees, clearly clarifying invoices and company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored incoming emails from clients and responded accordingly within 24 hours.
  • Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.

Medical Staff Coordinator/Lead

Scripps Memorial Hospital
La Jolla, CA
07.2004 - 04.2011
  • Created and maintained files for all medical staff members, including Credentialing Verification Office documents.
  • Coordinated the processing of new applications to ensure timely completion of credentialing process.
  • Maintained accurate records in accordance with Joint Commission standards.
  • Assisted in coordinating meetings of Medical Executive Committee, Department Chairs and Chiefs, Quality Improvement Committees and other committees as necessary.
  • Managed databases of credentialing information such as licensure status, board certifications, malpractice history.
  • Performed regular audits of medical staff membership files to ensure accuracy and completeness.
  • Reviewed disciplinary actions taken against practitioners by outside entities such as state licensing boards in order to determine their impact on hospital privileges.
  • Collaborated with Risk Management department in monitoring quality assurance activities related to practitioner performance evaluations.
  • Maintained communication and transparency with governing boards, department heads and medical staff.

Professional Staff Affairs Specialist

Beth Israel Deaconess Medical Center
Boston, MA
05.2003 - 06.2004
  • Coordinated the processing of new and reappointment applications to ensure timely completion of credentialing process.
  • Maintained accurate records in accordance with Joint Commission standards.
  • Managed databases of credentialing information such as licensure status, board certifications, malpractice history.
  • Ensured that all required documentation is completed accurately prior to submission or presentation at a meeting.
  • Reviewed disciplinary actions taken against practitioners by outside entities such as state licensing boards in order to determine their impact on hospital privileges.
  • Participated in Joint Commission surveys by providing requested information on physician credentials.
  • Managed the storage of confidential records according to HIPAA regulations.

Supervisor of Member Services Call Center

Tufts Health Plan
Watertown, MA
06.2000 - 05.2003
  • Directed and supervised team of 10-15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environmen
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

Education

Completed 2 Years of Education in Pursuit of Bachelor of Science -

University of Massachusetts, Lowell
Lowell, MA

Skills

  • Comprehensive customer service
  • Regulatory Compliance
  • Medical Insurance Issues
  • Data Entry/Database Management
  • JCAHO/NCQA Knowledge
  • Meeting management, writing, and recording minutes
  • Licensing/Accreditation
  • Physician and Allied Health Privileging/Credentialing
  • Interpreting Spanish/English
  • Board/Committee Meeting Management
  • Quality Assurance/Proctoring/FPPE/OPPE
  • Supervisory Skills
  • Effective Computer Utilization
  • Bookkeeping/Business Communications
  • Call Center Experience
  • Call Coaching
  • Report Generation
  • Scheduling/Critical Deadlines
  • Maintain Bylaws/Rules and Regulations/Policies and Procedures
  • Computer Systems: Microsoft Word, PowerPoint, Outlook, Google, Microsoft Excel, etc
  • Electronic Medical Records
  • Medical record-keeping/appointment scheduling
  • Veterinary surgical procedures support
  • Medication administration
  • Physical examinations/patient triage/euthanasia asssitance
  • Veterinary/Human Medical terminology
  • Post operative care
  • Anesthesia monitoring and pre-anesthetic preparation
  • Animal handling

Certification

CPR/AED Certified, 11/01/12, 11/01/14

Languages

Spanish
Native/ Bilingual

Additional Information

Plan to pursue CPMSM Certification.

References are available upon request.

Timeline

Veterinary Assistant

Oceanside Veterinary Urgent Care by Ethos
12.2023 - Current

Client Service Coordinator

The Veterinary Specialty Hospital
09.2007 - 12.2022

Medical Staff Coordinator/Lead

Scripps Memorial Hospital
07.2004 - 04.2011

Professional Staff Affairs Specialist

Beth Israel Deaconess Medical Center
05.2003 - 06.2004

Supervisor of Member Services Call Center

Tufts Health Plan
06.2000 - 05.2003

Completed 2 Years of Education in Pursuit of Bachelor of Science -

University of Massachusetts, Lowell

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Marilyn D. Conway