Marilyn Deeter
Stanfield,Arizona
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Please note: In the interest of literal accuracy... Since 2009 I have worked seasonally, not annually, at Mormon Lake Lodge Country Store and in the Admin Office.
Overview
14
14
years of professional experience
Work History
Retail Store Clerk
ARAMARK Sports and Entertainment
Mormon Lake, AZ
04.2022 - 10.2023
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
- Counted different types of merchandise to comply with inventory control tag requirements.
- Interacted with over 100-1000 customers daily.
- Monitored product inventory levels to support completion of order requests and audits.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Located items for customers and helped complete purchases by processing payments with electronic system.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Assisted customers by providing information and resolving complaints.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
Store Supervisor
Forever Resorts
Mormon Lake, AZ
07.2009 - 11.2021
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Answered customer queries and complaints and provided prompt solutions.
- Dealt with customer complaints and rectified product and service issues.
- Handled customer transactions and balanced cash drawers.
- Received store deliveries and transported items to correct facility locations.
- Tracked store inventories and ordered new materials to prevent shortages.
- Coordinated restocks to keep retail displays organized and full for customers.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Increased sales by optimizing in-store promotional strategies.
- Created successful plans to maximize profits and reduce loss.
- Contributed to merchandising ideas at team meetings to increase sales.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Implemented security measures to prevent store theft and trespassing.
- Helped each team increase business with improved approaches to planning and product line management.
Skills
- Product identification
- Storage organization
- Picking and processing
- Coin counting
- Payment processing
- Scanner operations
- Cash register operation
- Credit and cash transactions
- Cash drawer balancing
- Training and mentoring
- Loss prevention
- Customer assistance
- Bank deposits
- Customer seating
- Merchandise restocking
- Liquor regulations and compliance
- ID verification
- Cash management
- Product recommendations
- Returns and exchanges
- Issue resolution
- Security monitoring
- Documentation and reporting
- Service recommendations
- Database Management
- Account management
- Written and oral communication
- Report preparation
- Professional telephone demeanor
- Service standard compliance
- Route dispatch
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Retail Store Clerk
ARAMARK Sports and Entertainment
04.2022 - 10.2023
Store Supervisor
Forever Resorts
07.2009 - 11.2021