Marilyn Dejesus

• Developed creative strategies to grow follower base, resulting in increased engagement and partnership opportunities.
• Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
• Strengthened personal brand identity by consistently maintaining a focused and authentic voice, tone, and visual aesthetic across all content creation efforts.
• Monitored and built social media following by maintaining solid online presence via community engagement.
• Used various social media platforms for media and blogger outreach.
• Provided timely responses to follower inquiries or comments across all channels, demonstrating commitment to customer service excellence while building trust within the community.
• Developed a content calendar to ensure consistent posting across all platforms, maintaining audience interest and engagement levels.
• Engaged directly with followers through regular Q&A sessions or polls on social media platforms like Instagram or Twitter.
• Consistently maintained a strong online presence, ensuring timely responses to comments and messages.
• Delivered high-quality content consistently by staying organized and developing a content calendar outlining posting schedules and deadlines for sponsored campaigns.
• Utilized storytelling techniques throughout content creation, capturing audience attention and differentiating personal brand from competitors.

• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Inspected vehicles to confirm safe and fully-functioning working condition.
• Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
• Enhanced customer service by providing prompt and courteous transportation to passengers.
• Remained calm and poised in emergent situations.
• Delivered passengers to destinations safely and on time.
• Followed applicable traffic regulations and traffic laws.

• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered phone promptly and directed incoming calls to correct offices.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Assist customers with inquiries and concerns related to their credit or debit card accounts.