Marilyn De Los Santos
Canton,GA
Summary
Dedicated goal oriented, organized, with a strong work ethic. Able to work under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Office Manager/Human Resources
Wickshire Senior Living
04.2022 - 10.2024
- Resolved financial discrepancies and customer billing issues with timely attention.
- Addressed inquiries promptly and resolved staff/Resident issues.
- Ensured office supplies were always available without excessive inventory holding costs.
- Conducted investigations and assisted with handling employee complaints to promote equitable workplace.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
Administrative Assistant/ Staffing Coordinator
Canton Nursing Center
03.2017 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Processed, reconciled and maintained up-to-date records of accounts payable and receivable, ensuring all financial transactions were accurately recorded daily.
- Set up follow-up medical appointments and transportation for long-term and Rehabilitation residents.
- Scheduled clinical personally based on residents census.
Patient Intake Representative
Northwest ENT And Allergy Center
01.2012 - 12.2014
- Enhanced the accuracy of medical records with meticulous attention to detail during data entry tasks.
- Provided compassionate assistance to patients with special needs or language barriers by utilizing translation services when necessary.
- Coordinated appointment scheduling across multiple departments, effectively minimizing conflicts and reducing patient wait times for specialized care services.
- Facilitated smooth communication between patients, healthcare providers, and insurance companies, ensuring timely processing of claims.
Education
High School Diploma -
Grace Dodge Highschool
Bronx, NY06-1998
Skills
- Deadline Management
- Account Reconciliation
- Employee Onboarding
- Office Management
- Payroll Processing
- Credit and collections
- Records Management
- Administrative Support
- Scheduling and calendar management
- Human Resources Management
- File systems maintenance
- Office inventory oversight
- Computer Skills
- MS Office
Certification
Certified nurses Aide
Certified Medication Technician
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Business Office Manager/Human Resources
Wickshire Senior Living
04.2022 - 10.2024
Administrative Assistant/ Staffing Coordinator
Canton Nursing Center
03.2017 - 04.2022
Patient Intake Representative
Northwest ENT And Allergy Center
01.2012 - 12.2014
High School Diploma -
Grace Dodge Highschool
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