Marilyn Dunn
Thonotosassa,Fl
Summary
Driven and resourceful administrative professional with 6+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Team Leader
H&R Block
01.2001 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
Customer Service Representative
Progressive
06.2012 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Service Associate
USPS
04.2006 - 06.2010
- In this position I would help customers by selling stamps, packaging, and placing postage on packages
- I would also do the payroll, daily mail volume reports
- When I worked in the plant I used to Supervise and area to be sure that the mail got sorted and out to the planes on time
- Date compilation, entry and tracking for grants, payroll computations, preparations and record keeping of holiday and compensatory time earned
- File accounting reports and set up files for programs
- Type letters, memos etc., on the computer
- Place requisitions for job openings and pull applications from ATIS
- Help process travel
- Fingerprint processing of new hires
- PA actions for employees in HRIS.
Accounting Clerk III
Hillsborough County Tax Collector
05.2005 - 07.2006
- Payroll, PA Actions in HRIS, typing, billing corrections, mailing
- Coverage of reception desk
- It was my job to review time as well as benefits for payroll
- After making sure that all the correct time entries were in, I would process the payroll and print checks
- For all the payroll that was direct deposit, I would run the deposit
- It was also part of my job to create and maintain databases for the purpose of balancing property tax buyouts
- I added new companies and balanced the old ones to make sure that refunds were not due
- I would then balance this against the general ledger monthly
- I developed a database for this purpose in access.
Sr. Secretary
Hillsborough County Water Department
11.2004 - 05.2005
- 4/2000 to Orius Telecommunication Svc, Inc
- 5/2003 5505 Cone Road Tampa, Fl 33610 813-630-5473 1/2001 to H&R Block Present University Mall 2266 E
- Fowler Ave Tampa, Fl 33612 813-977-7866 Tax Associate III 3/2000 to Busch Gardens 6/2006 3605 E
- Bougainvilles Ave
- Tampa, Fl 33612 813-987-5888 Customer Service Admin Asst., Payroll, A/R, A/P Clerk and Human Resources In this position I am responsible for all accounts payable, accounts receivables, invoicing and collections, human resources, financial reports, typing and payroll
- I produced and sent out all invoices to customers when a project is complete
- I keep a running WIP of all work to be completed
- This is given to each Supervisor to ensure that the invoices are being done
- I create statements monthly for customers to let them know what invoices are outstanding
- I write damage release letters to customers
- I follow up on collections when necessary
- I prepare all payables by coding them to the proper accounts and projects
- They are then sent to corporate
- I research invoices that have not been paid or need to be paid
- I compile the payroll to be sent each week from our office
- It includes hourly and production employees
- I maintain all employee files
- I let them know when benefits are due and take care of the paperwork to be sent to the corporate office
- I create our weekly profit and loss, work in progress and flash reports
- This gives the Corporate an idea of how our area is doing
- I order all of the supplies, make repair calls, take damage claims from customers, schedule flights, appointments and help repair the computers when necessary with the help of MIS.
Accounting Clerk I
Hillsborough County Children's Services
09.2003 - 11.2004
- In this position, I help customers to prepare their taxes
- I update them on the consequences of upcoming events and how to prepare for them
- I also help them to make sure that they are getting the best refund for the year and make sure they are keeping the information necessary to get a better one next year
- I also advise them on the things they need to keep for their business return.
Engraver/Office Clerk
Fair Mirrors, Inc.
04.1997 - 02.2000
- In this position, I was responsible for all office duties
- Writing correspondences and checks
- I did the accounts payable and receivables
- Timecards, payroll, profit and loss statements, stand over and shortage, and accounts reconciliation
- I took care of all the cash coming and going out of the office
- I had to pay all receipts handed in by the employees as well as bills turned in to me by companies doing work or delivering product
- It was my responsibility to make sure that if the stands were operating at a loss, to notify the Operations Manager
- I also worked in the stand as an engraver and sales clerk.
Secretary
Professional Service Industries (PSI)
07.1995 - 04.1997
- In this position, I am a secretary for two departments: Geotechnical and Roofing
- For both departments, I wrote proposals, reports, letters, filing, calculated timesheets and answered the phones
- I also coded bills to be paid and sent them to the main office.
Secretary
Koch, Zelko, Roth, Reiss, Bellantoni, Schinder & Rosenberg, P.A.
08.1994 - 07.1995
- I did dictation, accounts payable, data entry, billing and filing
- I did most of my secretarial work for two of the seven partners
- I took care of timesheets by entering them into our Unilink System
- This system was also used to do the billing
- I entered current accounts payable into our OneWrite Plus
- Once a week, I would print out the checks, match them to the bills and give them to the Office Manager
- During tax season I would assemble tax returns to be sent to clients for signature.
Cashier
DECA Commissary
09.1990 - 04.1993
- Customer relations, handling cash, answering phones and check identification before entering the store
- I also rang up groceries, worked in the produce section stocking vegetables.
Microfilm Processor
Planning Department
02.1989 - 09.1990
- Running IBM and M computers
- Copied, sorted, collated and interpreted microfilm data punch cards
- Programmed peg boards for the computers.
Education
Accounting
CLOVIS COMMUNITY COLLEGE
09.1992
MAPLE HILL HIGH SCHOOL -
06.1987
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Documentation And Reporting
- Work Planning
- Complex Problem-Solving
- Analytical Thinking
- Goal Setting
- Quality Improvement
- Overseeing Daily Activities
- Daily workflow improvement
- Conflict Resolution
- Leading Team Meetings
- Staff education and training
- Safety processes and procedures
- Cash Handling
- Flexible Schedule
- Issue Resolution
- Client Service
- Complaint resolution
- Shift Scheduling
Additional Information
I was involved in S.A.D.D. and won a scholarship for college from them. I participated in Media Club and received awards for this. I also belonged to Yearbook and French Club. Played Junior and Varsity Volleyball, receiving my letter and pin in my senior year. I also studied accounting as an elective.
Computerprograms
- Excel
- Word
- Wordperfect
- Access Database
- Solomon
- Unilink
- Peachtree
- Powerpoint
- Lotus
References
Furnished upon request
Affiliations
1st U.S. Volunteer Cavalry Regiment - Rough Riders, Inc.
Certification
Small Business certificate
Senior Master Tax Advisor
Timeline
Customer Service Representative
Progressive
06.2012 - 09.2015
Sales Service Associate
USPS
04.2006 - 06.2010
Accounting Clerk III
Hillsborough County Tax Collector
05.2005 - 07.2006
Sr. Secretary
Hillsborough County Water Department
11.2004 - 05.2005
Accounting Clerk I
Hillsborough County Children's Services
09.2003 - 11.2004
Team Leader
H&R Block
01.2001 - Current
Engraver/Office Clerk
Fair Mirrors, Inc.
04.1997 - 02.2000
Secretary
Professional Service Industries (PSI)
07.1995 - 04.1997
Secretary
Koch, Zelko, Roth, Reiss, Bellantoni, Schinder & Rosenberg, P.A.
08.1994 - 07.1995
Cashier
DECA Commissary
09.1990 - 04.1993
Microfilm Processor
Planning Department
02.1989 - 09.1990
Accounting
CLOVIS COMMUNITY COLLEGE