Marilyn Ellis
Office Manager/Administrator
Las Vegas,NV
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in Office Administration. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Persistent Manager experienced in supervising, training and motivating 15 team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Certified in Title. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees. Innovative and goal-oriented Management professional committed to Admin. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
National Processing Team Manager
Priority Title & Escrow
Remote, VA
01.2020 - 10.2022
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Implemented [Type] new processes to streamline workflow within team, averaging [Number] hours of additional productivity per day.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Monitored incoming calls and provided feedback to [Number] associates to improve quality of service.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Facilitated meetings to communicate team performance goals and results.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Cross-trained existing employees to maximize team agility and performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Office Manager
USAF/DOD, 18 MXG
Okinawa, Japan
05.2017 - 12.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared meeting rooms and materials and recorded important information.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented [Type] process improvement initiatives within department.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth [Type] operations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
- Supervised and performed human resource management functions for [Number] subordinates.
- Defined clear targets and objectives and communicated to other team members.
- Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Office Coordinator/Escrow Officer
Old South Land Title
Shalimar, FL
04.2015 - 06.2016
- Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
Office Coordinator/Escrow Officer
Matthews & Jones, LLP
Destin, FL
08.2009 - 04.2015
- Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Generated leads through phone calls, emails and face-to-face interactions.
Education
Master of Arts - Criminal Justice
Loyola University
New Orleans, LA 05.2019 - 08.2020
Bachelor of Science - Human Resources Management
University of Maryland
Adelphi, MD 08.2016 - 12.2018
Skills
Work flow planning
Complex problems analysis
Employee relations and conflict resolution
Operations management
Strategic planning
Performance Evaluations
Cross-functional communications
Staff Management
Report generation
Business administration
Policies and procedures
Coaching and mentoring
Improvement initiatives
Verbal and written communication
Schedule optimization
Staff training/development
Performance improvement
Client account management
Exceptional interpersonal communication
Efficient multi-tasker
Employee scheduling
Effective leader
Deadline-oriented
Consistently meet goals
Operations oversight
Documentation and reporting
Travel coordination
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Increased company savings by [Number]% through corporate consensus-building and cross-functional geographical team coordination and development.
- Earned the “[Award Name]” Award in [Year] for [Accomplishment].
Tech
- MS Office
- MS Teams
- Adobe
- Google Docs
- Google Sheets
- SharePoint
- WordPress
- Zoom
- VoIP
- Calendly
- HubSpot
- DocuSign
- Snapdocs Notary
- Sync/Signature Notary
Timeline
National Processing Team Manager
Priority Title & Escrow
01.2020 - 10.2022
Master of Arts - Criminal Justice
Loyola University
05.2019 - 08.2020
Office Manager
USAF/DOD, 18 MXG
05.2017 - 12.2020
Bachelor of Science - Human Resources Management
University of Maryland
08.2016 - 12.2018
Office Coordinator/Escrow Officer
Old South Land Title
04.2015 - 06.2016
Office Coordinator/Escrow Officer
Matthews & Jones, LLP
08.2009 - 04.2015