Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marilyn Ellis

Jeffersonville,IN

Summary

Accomplished Director of Operations at Community Action of Southern IN, Inc., adept in strategic planning and operations oversight. Excelled in enhancing operational efficiency and business management, achieving significant organizational growth. Skilled in quality assurance and fostering team development, demonstrated through impactful leadership and effective conflict resolution.

Overview

19
19
years of professional experience

Work History

Director of Operations

Community Action of Southern IN, Inc.
01.2024 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Defined, implemented, and revised operational policies and guidelines.

Human Resource Manager

Community Action of Southern IN., Inc.
08.2021 - 01.2024
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Individual & Family Development Manager

Community Action of Southern IN.
08.2008 - 08.2021
  • Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
  • Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
  • Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
  • Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
  • Managed four individual projects simultaneously for product lifecycle development.

Federal & State Healthcare Navigator

Center for Medicare Services & Community Action So
09.2011 - 01.2015

Administered offices in the Indiana counties of Clark, Floyd, Harrison, Jefferson and Scott and supervised five Navigator Staff persons to ensure individuals & families had healthcare.

Responsible for outreach, enrollment and reporting

Microenterprise Small Business Trainer

Community Action of Southern IN
02.2006 - 02.2010
  • Facilitated engaging workshops on essential business topics like time management, project planning, negotiation tactics, and customer service excellence.
  • Fostered strong relationships with key stakeholders across the organization to ensure alignment of training objectives with overall business goals.
  • Managed the administration of various training programs including scheduling sessions, tracking participant attendance, maintaining records of completion, and reporting results to senior leadership teams as necessary.
  • Created and oversaw Micro loan training programs for participants

Education

Business Administration

IUS Southeast
Jeffersonville, IN

Family Development & Human Services

IHCDA
Indianapolis, IN

Nan McKay
Las Vegas, NV

Neighborhood Works
Indianapolis, IN

Human Resource Management

SHRM
Online Studies

Indiana State Licencing
Sellersburg, IN

Skills

  • Operational Efficiency
  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution
  • Business Management
  • Quality Assurance

Timeline

Director of Operations

Community Action of Southern IN, Inc.
01.2024 - Current

Human Resource Manager

Community Action of Southern IN., Inc.
08.2021 - 01.2024

Federal & State Healthcare Navigator

Center for Medicare Services & Community Action So
09.2011 - 01.2015

Individual & Family Development Manager

Community Action of Southern IN.
08.2008 - 08.2021

Microenterprise Small Business Trainer

Community Action of Southern IN
02.2006 - 02.2010

Business Administration

IUS Southeast

Family Development & Human Services

IHCDA

Nan McKay

Neighborhood Works

Human Resource Management

SHRM

Indiana State Licencing
Marilyn Ellis