Marilyn Espinal
Riverview
Summary
Detail-oriented with 7+ years of experience in customer service, database management, and office administration. Proven ability to handle high-volume tasks efficiently, including data entry, document processing, and correspondence. Adept at using Microsoft Office Suite, CRM software, and office equipment to enhance productivity and streamline workflows. Recognized for strong communication, adaptability, and ability to support teams in achieving business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relations Specialist | On-Call Hospitality Support
Renaissance Hotel
05.2021 - Current
- Assisted with guest services, reservations, and executive lounge operations, ensuring an exceptional experience
- Managed confidential guest information and coordinated requests professionally
- Collaborated with departments to optimize service delivery and maintain brand standards
Bilingual Customer Service Representative
Copart
Remote
09.2021 - 08.2024
- Provided full translation services to assist members and clients, ensuring smooth communication and document processing.
- Managed high-volume data entry and record updates in company databases.
- Answered inquiries via email, phone, and online platforms, addressing up to 50 inbound/outbound calls daily.
- Processed business licensing, invoices, and payments, ensuring accuracy and compliance.
- Maintained electronic and paper-based filing systems for documentation and reports.
Licensed Property & Casualty Insurance Agent
Fred Loya Insurance
11.2019 - 03.2021
- Handled client correspondence and policy documentation, ensuring compliance with industry regulations
- Processed insurance quotes, policy renewals, and monthly payments, improving customer retention
- Conducted clerical duties, including scanning and organizing legal documents and maintaining a structured workspace
Education
Associates in science - Business Administration
Valencia College
05-2023
Skills
- Customer Service and sales
- Administrative Support & Data Entry
- Customer Service & Client Relations
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
- Document Filing & Organization
- Database & Records Management
- Scheduling & Calendar Management
- Correspondence Handling (Email, Mail, Phone)
- Confidentiality & Compliance
- Multitasking & Time Management
- Fluent in English & Spanish
Certification
- Property & Casualty License #1744976
- Public Notary License, Public Notary License #W667225
- Latino Pilot Association, Member Volunteer
References
- Kenneth Hunt, 302-423-4873, Huntk10@erau.edu, Director of Diversity and Inclusion, ERAU
- Christopher Mora, 310-386-7973, Christopher.mora@latinopilot.org, Vice President LPA
Timeline
Bilingual Customer Service Representative
Copart
09.2021 - 08.2024
Client Relations Specialist | On-Call Hospitality Support
Renaissance Hotel
05.2021 - Current
Licensed Property & Casualty Insurance Agent
Fred Loya Insurance
11.2019 - 03.2021
Associates in science - Business Administration
Valencia College
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