Marilyn Estrada
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
16
16
years of professional experience
Work History
Server
Tortilleria Nixtamal
Wholesale Manager
Tortilleria Nixtamal
09.2012
- Communicated production for orders from wholesale customers
- Maintained a fixed weekly order from each wholesale customer
- Assembled wholesale invoices
- Managed and organized the packaging of wholesale products
Catering Manager
Tortilleria Nixtamal
04.2014
- Designed catering procedures for both on and off premise
- Responsible for events from planning to execution
- Coordinated events 40 to 150 people
Operations Manager
Tortilleria Nixtamal
07.2009 - 08.2016
- Managed daily operations – Scheduling, Payroll, Ordering, Inventory, Prepare Cash Drawers
- Responsible for customer satisfaction
- Manage and train standards
Server
Habanero Blues
10.2016 - 02.2018
- Provided outstanding customer service by anticipating guests needs
- Team leader motivating coworkers to provide outstanding service
Server
Boqueria
02.2018
FOH Manager
Boqueria
10.2021 - 04.2022
- Maintains staff by orienting and training employees
- Management of employee’s schedule
- Assures that both labor and COG’s are within the company’s budget
- Supervised front-of-house operations, ensuring seamless service and guest satisfaction.
- Trained and mentored staff on customer service best practices and operational procedures.
Assistant General Manager
Boqueria
04.2022 - 01.2025
- Supervise and trains staff including managers
- Performs beverage inventory
- Budget planning and forecasting
- Manage labor and beverage costs
General Manager
Boqueria
01.2025 - Current
- Oversee daily operations to ensure high-quality service and adherence to company standards.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Led team training initiatives, enhancing staff performance and operational efficiency.
- Fostered a positive workplace culture, promoting teamwork and employee development initiatives.
Education
BBA - Hospitality Management
Monroe College
New Rochelle, New York12.2015
AAS - Liberal Arts
Queensborough Community College
Bayside, New York08.2011
Skills
- Bilingual in English and Spanish
- Microsoft Office, Microsoft Excel, Multiple POS platforms, Social Media
- Hospitality service expertise
- Safe food handling
- Team collaboration
- Inventory management
- Multitasking and organization
- Positive and professional
- Adaptable and flexible
- Team leadership
- Cool under pressure
- Task prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Boqueria
01.2025 - Current
Assistant General Manager
Boqueria
04.2022 - 01.2025
FOH Manager
Boqueria
10.2021 - 04.2022
Server
Boqueria
02.2018
Server
Habanero Blues
10.2016 - 02.2018
Catering Manager
Tortilleria Nixtamal
04.2014
Wholesale Manager
Tortilleria Nixtamal
09.2012
Operations Manager
Tortilleria Nixtamal
07.2009 - 08.2016
Server
Tortilleria Nixtamal
AAS - Liberal Arts
Queensborough Community College
BBA - Hospitality Management
Monroe College