Summary
Overview
Work History
Education
Skills
Timeline
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Marilyn Evans

Tower Lakes,IL

Summary

Dynamic Intake Referral Coordinator with a proven track record at Journey Care Hospice, excelling in insurance verification and pre-approval coordination. Skilled in fostering effective client relations, I streamline referral processes, ensuring timely access to specialized care while enhancing patient satisfaction. Committed to delivering exceptional service in hospice care.

Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.

Overview

53
53
years of professional experience

Work History

Intake Referral Coordinator

Journey Care Hospice - an Addus Homecare Company
04.2019 - Current
  • Collaborated with healthcare providers to verify insurance eligibility and coverage details.
  • Scheduled appointments and managed follow-up communications for patients.
  • Maintained accurate records of referral processes within electronic health systems.
  • Assisted in resolving patient inquiries related to referral statuses and procedures.
  • Coordinated patient referrals to ensure timely access to specialized care.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
  • I would love to continue my hospice work in Texas, my home state, because it is a calling, not a job to me.

Independent Contractor

Dehnco Equipment Company
01.1995 - 03.2017
  • Managed project timelines and deliverables to ensure client satisfaction and timely completion.
  • Developed comprehensive project plans utilizing industry-standard tools for efficient workflow management.
  • Coordinated communication between stakeholders to align expectations and project objectives effectively.
  • Analyzed project performance metrics to identify areas for process improvement and efficiency gains.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.

Senior Legal Secretary

Allstate Insurance Company - Corporate Law Division
03.1973 - 06.1994
  • Managed complex legal documents, ensuring accuracy and adherence to compliance standards.
  • Coordinated case files and maintained organized records for efficient retrieval and reference.
  • Facilitated communication between clients, attorneys, and court personnel to streamline processes.
  • Drafted legal correspondence and documents with attention to detail, enhancing clarity and professionalism.
  • Trained junior staff on office procedures and document management systems to enhance team performance.
  • Reduced errors in legal documents with thorough proofreading and editing tasks, ensuring accuracy and compliance.
  • Facilitated internal communication between departments by organizing regular meetings and distributing pertinent information to stakeholders.
  • Safeguarded sensitive information by establishing strong security protocols for physical and electronic files.
  • Enhanced attorney productivity by providing comprehensive administrative support, including calendar management and travel arrangements.
  • Answered and directed calls using multi-line switchboard.
  • Transcribed legal documents and phone conversations.
  • Developed and maintained filing and retrieval systems.
  • Scheduled all appointments, appearances and briefings.
  • Completed data entry of legal documents into electronic filing systems.
  • Created and printed legal documents for attorneys to review.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.

Education

High School Diploma -

Riverdale High School
Jefferson Parish, - New Orleans, La

Legal Business Administration - Management -

Louisiana State University
Baton Rouge, LA

Associates Degree - Business -

Soule' Business College
New Orleans, LA

Skills

  • Pre-approval coordination
  • Insurance verification
  • Effective client relations expertise
  • Experienced in handling multi-line calls

Timeline

Intake Referral Coordinator

Journey Care Hospice - an Addus Homecare Company
04.2019 - Current

Independent Contractor

Dehnco Equipment Company
01.1995 - 03.2017

Senior Legal Secretary

Allstate Insurance Company - Corporate Law Division
03.1973 - 06.1994

High School Diploma -

Riverdale High School

Legal Business Administration - Management -

Louisiana State University

Associates Degree - Business -

Soule' Business College

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Marilyn Evans