Marilyn Everett
Nampa,Idaho
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Substitute Teacher and Safe School Aid
Caldwell School District
09.2006 - 02.2008
- Worked one-on-one with behaviorally at-risk youth
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Monitored students during transitional and non-class times such as lunch periods and recess.
- Enforced school rules, dress code and behavior to offer positive, learning-oriented environment to students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
Help Desk Agent/Customer Service Representative/Academy Bay Facilitator
Electronic Data Systems
04.2004 - 05.2006
- Assisted customers to find appropriate product for them, created new accounts, activated old accounts, canceled accounts, helped solve minor billing issues.
- Help desk agent: Took supervisor calls, performed account follow ups, and answered questions from CSR's to help them assist customers.
- Academy Bay Facilitator: Assisted new agents in transitioning to taking live calls.
- Supervised as many as 27 representatives at one time.
Customer Service Representatives
Personnel Source
02.2003 - 04.2003
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative/Coach
DirecTV
08.2001 - 02.2003
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Each training class I assisted in had approximately 25 new employees.
Education
Bachelor of Science - Speech Communication
06.1999
Skills
- Active Listening
- Customer Relations
- Report Creation
- Credit Card Payment Processing
- Account Management
- Problem-Solving Ability
- Training Development Aptitude
- Professional Telephone Demeanor
Job Objectives
I am looking for a remote/work from home position that would use my talents and further stretch my abilities.
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