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Marilyn Farmer
Indianapolis,IN
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
25
25
years of professional experience
Work History
Director, HR & Onsite Management
5i Solutions Inc. (HITS)
Indianapolis , IN
01.2014 - 06.2024
- Collaborated with senior leadership to develop long-term objectives and execute strategic initiatives for the company.
- Directed and managed onsite project operations to improve efficiency and increase profit margins.
- Directed and managed the organization's personnel and onsite resource operations, ensuring compliance with applicable laws and regulations.
- Directed, staffed, and supported cross-functional teams in the development of innovative solutions to complex problems and maximizing productivity and efficiency levels.
- Developed policies and procedures to ensure compliance with corporate standards and maximize efficiency, and productivity.
- Monitored market conditions and competitor activities to inform business decisions.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Partnered with staff to create professional development plans to support personal and business growth.
- Facilitated collaboration between teams by encouraging open communication channels.
- Facilitated professional development programs to build and support a high-performing team.
- Analyzed data to inform decision-making and strategic direction.
- Provide leadership, insight and mentoring to new and existing employees to supply knowledge on a corporate level.
- Recruited, trained, supervised, evaluated, and mentored staff members.
- Managed annual/monthly budgeting process, including forecasting and financial planning for onsite project management.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Negotiated agreements with external partners such as contractors or consultants.
- Established relationships with vendors and suppliers to secure favorable terms for services.
- Formed and sustained strategic relationships with clients.
- Analyzed customer feedback data to identify trends in service performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Manager, Instrument Processing
Roche Diagnostics Corporation
Fishers , IN
05.2003 - 07.2007
- Participated in various Six Sigma projects to identify, develop, implement, and manage Contract Management and Business Operations Center policies, processes, and procedures.
- Evaluated internal systems and worked with cross-functional teams on training initiatives to mitigate ongoing problems and drive improvements.
- Coordinated efforts between departments such as Sales and Marketing, IT, Operations, Finance, Legal and to achieve desired outcomes.
- Coached, developed, and motivated teams to achieve revenue goals.
- Created & managed reports outlining key performance indicators for assessing overall effectiveness of the department's services.
- Ensured compliance with company policies, procedures and guidelines related to Customer Fulfillment Operations.
- Participated in Sales Trainings, Corporate Trainings, & Leadership Collaboration and Development in support of internal and external clients.
- Supported internal and external sales team members to drive growth and development.
Manager, Business Development Operations
MCI Worldcom
Clinton , MS
01.1999 - 11.2002
- Developed strategies for contract negotiation and dispute resolution.
- Implemented strategies for mitigating risk associated with contractual obligations.
- Facilitated training and development programs for sales and business development teams.
- Conducted regular meetings with sales teams to provide feedback, motivate employees and discuss progress towards goals.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Coached, developed, and motivated the team to achieve revenue goals.
- Negotiated and closed high-value contracts with new and existing clients to increase market share.
Education
Bachelor of Science - Business Administration And Management
Millsaps College
Jackson, MI05-1997
Skills
- Business Acumen
- Professionalism
- Talent Acquisition & Management
- Organizational Development
- Strategic Planning
- Motivational Leadership
- Problem-solving aptitude
- Coaching and Mentoring
- Multitasking and Organization
- Effective Communication
- Performance Management
References
References available upon request.
Software
Microsoft 365/Teams
Adobe/Acrobat
MFiles
SAP
Fieldglass (Extended Workforce Platform)
Beeline (Extended Workforce Platform)
CounselLink
HR & Payroll Systems (Vendors/Proprietary)
CRM & Workflow Management Systems (Vendors/Proprietary)
Leadership Training (Program, Seminars & Webex)
Timeline
Director, HR & Onsite Management
5i Solutions Inc. (HITS)
01.2014 - 06.2024
Manager, Instrument Processing
Roche Diagnostics Corporation
05.2003 - 07.2007
Manager, Business Development Operations
MCI Worldcom
01.1999 - 11.2002
Bachelor of Science - Business Administration And Management
Millsaps College
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