Marilyn Glover
Albany,NY
Summary
I am a seasoned hospitality professional turned freelance writer and editor. I am a 2x top Medium writer experienced with SEO, and creating first page ranked articles on Google. As an editor, I work closely with writers whose native language is not English. I write across multiple genres, including parenting, real life stories, writing advice, spirituality, nature, and more.
Overview
17
17
years of professional experience
Work History
Laundry Attendant
Residence Inn & Suites By Marriott
East Greenbush, New York
09.2022 - Current
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order
- Collected soiled linens and clothing and pretreated stains
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents
- Examined dried clothes to identify stains, tears and issues.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Tested machines and made minor adjustments, keeping equipment functional.
- Operated machines correctly by following machine instructions and safety regulations.
Content Writer/Editorial Assistant
Medium Corporation
San Francisco, California
04.2021 - Current
- Proofread manuscripts and other forms of copy for general grammatical correctness
- Coordinated research activities for material development
- Organized material, determined area of emphasis and wrote according to prescribed editorial style and format standards
- Assisted with layout work to meet aggressive production schedules
- Selected and edited photos for use in diverse projects
- Collaborated with writers, designers and other editors to deliver content of highest quality
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines
- Edited and revised wide array of content for accuracy, clarity and consistency
- Provided concise and constructive editorial feedback to writers to improve article and story writing
- Suggested improvements to content to enhance quality and accuracy
- Wrote and created content for various topics and mediums
- Edited and reviewed content for grammar, spelling and punctuation
- Utilized SEO techniques to optimize content for search engine rankings
- Drove accuracy of content through careful proofreading and fact-checking
- Selected relevant images to accompany content for maximum impact
- Researched topics to create accurate and engaging content.
- Organized material, determined area of emphasis and wrote according to prescribed editorial style and format standards.
- Provided copy editing support to hit target dates for editorial and design productions with print and digital material.
- Prepared PDF tables, listings and figures for electronic publishing.
- Prepared materials for sales and marketing to support growth.
- Handled internal staff correspondence through emails and scheduling.
- Selected and edited photos for use in diverse projects.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Developed and maintained editorial standards for content.
- Drove accuracy of content through careful proofreading and fact-checking.
- Wrote and created content for various topics and mediums.
- Edited and reviewed content for grammar, spelling and punctuation.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
- Utilized SEO techniques to optimize content for search engine rankings.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Suggested improvements to content to enhance quality and accuracy.
- Provided concise and constructive editorial feedback to writers to improve article and story writing.
- Selected relevant images to accompany content for maximum impact.
- Generated and maintained style guides to encourage consistent quality of content.
- Acquired in-depth knowledge of content areas to provide effective edits.
Innkeeper
Stockade Inn, N Church
Schenectady, NY
06.2015 - 01.2020
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Provided exceptional service and assistance to guests upon check-in
- Increased customer service ratings through personable service
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Provided services efficiently and with high level of accuracy
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Provided exceptional service and assistance to guests upon check-in.
Housekeeping Manager
Comfort Inn & Suites
Albany, New York
05.2012 - 11.2014
- Managed team productivity and workflow to exceed quality standards
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Managed staff of [Number] housekeepers
- Evaluated employee performance and developed improvement plans
- Communicated repair needs to maintenance staff
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
- Worked with front desk to respond promptly to all guest requests
- Completed schedules, shift reports, and other business documentation
- Placed orders for housekeeping supplies and guest toiletries
- Managed laundry sorting, washing, drying, and ironing
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Promoted safety by demonstrating proper operation and training staff on power equipment tools
- Increased employee performance through effective supervision and training
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Coordinated household cleaning service operations and managed client relations.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Managed laundry sorting, washing, drying, and ironing.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Managed staff of 10-12 housekeepers.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeping Supervisor
Travelodge By Wyndham
Latham, New York
07.2010 - 11.2012
- Conducted regular room inspections to verify compliance with housekeeping standards
- Communicated repair needs to maintenance staff
- Managed laundry sorting, washing, drying, and ironing
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas
- Worked with front desk to respond promptly to all guest requests
- Placed orders for housekeeping supplies and guest toiletries
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Trained and mentored all new personnel to maximize quality of service and performance
- Increased employee performance through effective supervision and training
- Completed schedules, shift reports, and other business documentation
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
- Evaluated employee performance and developed improvement plans
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards
- Trained and mentored new staff on cleaning and safety protocols
- Implemented daily, weekly and monthly cleaning routines for staff to follow
- Addressed customer feedback and complaints to maximize satisfaction
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
- Established and enforced safety protocols and guidelines for staff
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department
- Monitored staff performance and provided feedback to drive productivity
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
Executive Housekeeper
Cocca's Inn & Suites
Albany, New York
05.2006 - 07.2010
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
Wahconah Regional High School
Accomplishments
- Top Medium writer in the categories of Parenting and This Happened To Me.
- Runner up in Vocal Media's Melodic Playlist Challenge in 06/2023
- Editor of two Medium owned publications and owner of one.
Skills
- Content Strategy
- Unique content creation
- Social Media Content
- Editorial content management
- Content Marketing
- Content Planning
- Developing content
- Technical assistant
Timeline
Laundry Attendant
Residence Inn & Suites By Marriott
09.2022 - Current
Content Writer/Editorial Assistant
Medium Corporation
04.2021 - Current
Innkeeper
Stockade Inn, N Church
06.2015 - 01.2020
Housekeeping Manager
Comfort Inn & Suites
05.2012 - 11.2014
Housekeeping Supervisor
Travelodge By Wyndham
07.2010 - 11.2012
Executive Housekeeper
Cocca's Inn & Suites
05.2006 - 07.2010
High School Diploma -
Wahconah Regional High School
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