MARILYN GLOVER
Writer/Editor
Albany,NY
Summary
Detail-oriented professional with 3 years of experience in proofreading, copyediting and revising written material for accuracy and clarity. Skilled in researching, summarizing and restating complex information in easily understood language.
Overview
18
18
years of professional experience
Work History
Laundry Attendant
Residence Inn By Marriott
09.2022 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
Editorial Assistant
Medium Corporation
11.2021 - Current
- Edited manuscripts for grammar, punctuation, clarity, accuracy, consistency and overall readability
- Provided editorial assistance to journalists and authors, including research, fact-checking, copyediting, and proofreading
- Assisted in the design process by providing feedback on layout concepts and visuals used in publications.
Web Content Writer
Medium corporation
04.2021 - Current
- Utilized social media platforms to promote web content via organic methods or paid campaigns
- Optimized web pages for search engine visibility through the use of targeted keywords and metadata tags
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment
- Adapted writing style according to different mediums
- Ensured all published materials adhere strictly with copyright laws and regulations
- Created blog posts, articles, and other types of digital content to engage readers and drive website traffic
- Edited and proofread content for accuracy and clarity
- Researched and writing effective copy that is tailored to the target audience
- Edited and fact-checked content using industry best practices.
Inn Keeper
Stockade Inn
06.2015 - 01.2020
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Trained new staff members in customer service best practices, contributing to a cohesive team environment.
- Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
- Enhanced guest satisfaction by providing personalized services and attending to individual needs.
Private Home Cleaner
Temporary Private Contract
11.2014 - 04.2015
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Housekeeping Manager
Comfort Inn & Suites
05.2013 - 11.2014
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Housekeeping Manager
Travelodge By Wyndham
07.2011 - 12.2012
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Led the implementation of environmentally friendly practices within the department, reducing water consumption and chemical usage.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
Executive Housekeeper
Cocoa's Inn & Suites
05.2006 - 07.2011
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
Education
High School Diploma -
Wahconah Regional High School
Dalton, MassachusettsSkills
Verbal and written communication
Additional Information
I am a top writer of parenting and real-life stories and an 8x boosted Medium poet. As an editorial assistant, I am part of a 5 member team editing for New Writers Welcome, a publication with more than 20,000 followers. Also, I am the editor for our sister publication What is Love to You, and am the owner of a small spiritual publication Third Eye Ascension.
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionCareer advancementPersonal development programsTimeline
Laundry Attendant
Residence Inn By Marriott
09.2022 - Current
Editorial Assistant
Medium Corporation
11.2021 - Current
Web Content Writer
Medium corporation
04.2021 - Current
Inn Keeper
Stockade Inn
06.2015 - 01.2020
Private Home Cleaner
Temporary Private Contract
11.2014 - 04.2015
Housekeeping Manager
Comfort Inn & Suites
05.2013 - 11.2014
Housekeeping Manager
Travelodge By Wyndham
07.2011 - 12.2012
Executive Housekeeper
Cocoa's Inn & Suites
05.2006 - 07.2011
High School Diploma -
Wahconah Regional High School