MARILYN GOMEZ
Flushing,NY
Summary
Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Peter K. Chang MD
New York , New York
08.2019 - 03.2020
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
Front Desk Medical Receptionist
Arthur A. Kornbluth MD
New York , New York
06.2018 - 07.2019
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed over 60 calls per day.
- Maintained current and accurate medical records for patients.
Front Desk Receptionist
Westside Internal Medicine
New York , New York
06.2017 - 06.2018
- Transcribed phone messages and relayed to appropriate personnel.
- Managed over 50 customer calls per day.
- Maintained transaction security by verifying payment cards against identification.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current..
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Scribe/Receptionist Clerk
David Gorman MD, Fifth Avenue Eyecare & Surgery
New York , NY
01.2016 - 01.2017
- Updated patients charts as doctors examined
- Tested patients requested by Doctors (OCT-G,R visual field test, optos 1-2)
- Assisted with drops, sanitized instruments used by doctors, prepared rooms for patients.
- Selected appropriate ICD-10 and CPT codes for records.
- Submitted orders for additional tests and examinations.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Verified signatures and checked medical charts for accuracy and completion.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Database Administrator
Reliable Power Alternatives Corp
Garden City , NY
01.2014 - 01.2016
- Prepared compiled and sorted documents for data entry
- Checked source documents for accuracy
- Verified data and corrected data where necessary
- Obtained Further Information for Incomplete Documents
- Updated Data and Deleted Unnecessary Files
- Entered Data from source documents into prescribed computer database, files, and forms
- Transcribed information into required electronic format
- Stored Completed Documents in designated locations
- Maintained Logbook records of activities and tasks provided
- Responded to request for information and access relevant files
- Maintained office equipment and stationary supplies.
Environmental Service Supervisor/Manager
New York University / Langone Medical Center
New York , NY
01.2012 - 08.2012
- Oversaw supervision of 25 full time employees in all aspects of hospital maintenance including ordering supplies, trained new employees and reinforced cleaning techniques
- Documented and prepared schedules and assigned vacation time
- Scheduled daily assignments to include project work, conducted daily inspections, weekly rounds
- Maintained employee documentation and evaluations
- Conducted meetings with Managers and employees with respect to environmental issues.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Maintained required records of work hours, budgets and payrolls.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Patient Transport Manager/Operation Room Manager
Crothall Service Group
Flushing , NY
01.2002 - 01.2011
- Managed and supervised hospital staff in greater New York City area to include locations at (Lutheran Medical Center in Brooklyn, Lenox Hill in Manhattan and New York Hospital of Queens)
- Developed and maintained professional client relations through formal and informal communication systems to include meetings and reports
- Scheduled patient transportation from emergency rooms, E-tap (Early Treatment of Admitted Patient) to assigned rooms and testing area
- Supervised distribution of resources required for maintenance of all operating rooms
- Ensured staff maintained cleanliness and operational use of suites and OR rooms
- Documented every event regarding units and OR rooms by maintaining log
- Monitored and coordinated with employees in maintenance and cleanliness of patient rooms
- Trained and monitored staff personnel on discharge system (Awirex and HRC)
- Ensured compliance was met with organization's mandatory programs such as Team Coach, Team Fin, Safety minders and PDP
- Executed HR functions such as maintaining employee appraisals, recording leave time, resolving complaints, conducting disciplinary measures when necessary, interviewing job applicants and recommending individuals who are fit for position
- Maintained personnel schedules and assigned leave time
- Implemented in-service training program for employees
- Conducted payroll duties during absence of payroll manager
- Prepared detail reports on discharge cleaning times.
- Handled 100 calls per day to address customer inquiries and concerns
Education
Associate in Occupational Studies - Tourism and Travel Management
Taylor Business Institute
New York, NY01.1996
Skills
- Visitor and Customer Relations
- Courteous and Professional
- Scheduling and Calendar Management
- Attention to Detail
- Multi-Line Phone Systems
- Customer Service-Oriented
- Positive Attitude and Energetic
- Prioritization and Time Management
- Reliable and Punctual
- Telephone etiquette
- Problem-solving skills
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Peter K. Chang MD
08.2019 - 03.2020
Front Desk Medical Receptionist
Arthur A. Kornbluth MD
06.2018 - 07.2019
Front Desk Receptionist
Westside Internal Medicine
06.2017 - 06.2018
Medical Scribe/Receptionist Clerk
David Gorman MD, Fifth Avenue Eyecare & Surgery
01.2016 - 01.2017
Database Administrator
Reliable Power Alternatives Corp
01.2014 - 01.2016
Environmental Service Supervisor/Manager
New York University / Langone Medical Center
01.2012 - 08.2012
Patient Transport Manager/Operation Room Manager
Crothall Service Group
01.2002 - 01.2011
Associate in Occupational Studies - Tourism and Travel Management
Taylor Business Institute
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