Marilyn Guillen
Huntington Park,CA
Summary
Dynamic customer service professional with extensive experience at Home Depot, adept at problem resolution and active listening. Proven track record of transforming customer dissatisfaction into positive outcomes, enhancing user experience, and contributing to team success. Skilled in data entry and critical thinking, fostering strong customer relationships and driving sales growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Home Depot
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Dispensary
01.2019 - 09.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Fred Loya Insurance
08.2022 - 03.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
GED -
GED. Com
Downey, CA09-2025
No Degree -
UEI College
Huntington Park06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Home Depot
09.2024 - Current
Customer Service Representative
Fred Loya Insurance
08.2022 - 03.2023
Customer Service Representative
Dispensary
01.2019 - 09.2024
GED -
GED. Com
No Degree -
UEI College
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