Marilyn Hayes
Topsfield,MA
Summary
Talented Registered Client Associate focused on building strong relationships with high-net-worth clients and supporting brokers and advisors for business growth. Attentive to detail and accuracy in funds transfers, trades and transactions. Fosters positive support to firm business growth and success.
Registered Client Associate provides dedicated operational and sales assistance to support office initiatives. Offers over 30 years of professional and internship experience with demonstrated client service and technical skills. Well-versed in investment and banking products, policies and procedures.
Overview
52
52
years of professional experience
1
1
Certification
Work History
Senior Client Associate
Moors & Cabot
09.2017 - Current
- Work directly with clients to service their needs, whether it be moving funds in or out of their accounts, transacting any trades within their accounts and assisting them in any way that is feasible.
- Resolve any client inquiries in a timely manner. Open new accounts and collect & process new account documents.
- Works directly with the Financial Advisor to assist in any way that is needed.
- Maintain client files and private documents with confidentiality.
- Continue to adhere to Compliance Regulations & Education and certifications related to the job.
- Duties includes phone coverage, financial plans, generating client reports, entering trades, trade corrections, providing the FA with updated Required Minimum Distributions (RMDs) of client that need to take their annual withdrawals from their retirement account before year-end & keeping a calendar of meetings/reports that are scheduled.
- Prepare for client meetings involving portfolio reviews.
- Share helpful tips or ideas to other Client Associates to improve the function of the job.
Church Administrator
First Church In Ipswich, UCC
03.2017 - 07.2017
- Provided support to the Minister, Trustees & Committees with administrative needs. Communicated with the Minister as needed on changes or new business.
- Work weekly with Sunday School & Youth Group Programs.
- Greet visitors & assist with any questions from parishioners
- Completed the preparation of weekly church bulletins & newsletters/communication.
- Respond to & follow upon inquiries regarding church activities, upcoming events, event inquiries, rental space inquiries or other needs.
- Provide appropriate paperwork to prospective renters or those seeking other arrangements with the church (i.e. memorial flowers, donations or requests)
- Maintain files, official church documents and private documents with confidentiality.
Registered Senior Client Associate
Merrill Lynch
02.2015 - 03.2017
- Worked in a sales position providing dedicated operational & sales support to Financial Advisors.
- Communicating daily with client to provide services, support or solutions to their needs.
- Underwent an extensive sales training program concentrating on business management.
- Worked as a Relationship Manager to clients servicing their needs, services and support.
Parish Administrator
Ascension Memorial Church
04.2007 - 07.2014
- Developed strong office & a command of productivity software.
- Adept at managing office activities & created financial reports
- Assisted the clergy with his responsibilities.
- Interfaced with parishioners on a daily basis.
- Collected the data and generated the church's Annual Report for the Annual Meeting.
Senior Registered Client Associate
Merrill Lynch
06.1971 - 06.2000
- Hired as a Teletype Operator & Operations Associate, performing daily tasks and adhering to procedures
- Became the first a "team" at Merrill Lynch nationwide where there was one Associate assigned to one Advisor.
- Our team generated $10 million in revenue for the firm consistently for over 15 years.
- I later entered into the Compliance Management Program where I acquired my FINRA Series 8 License.
Education
High School Diploma -
South Boston High School
South Boston, MA06.1971
Skills
- Customer Service is most important role in providing positive results It's not just handling of a problem but also providing the solution with outstanding results
- Leadership - I lead a Fundraising/Events Committee at my local church I was also involved in the Outreach Program at my church I was appointed to be oncour Vestry Committee at my church
Certification
FINRA Series 7/66
Timeline
Senior Client Associate
Moors & Cabot
09.2017 - Current
Church Administrator
First Church In Ipswich, UCC
03.2017 - 07.2017
Registered Senior Client Associate
Merrill Lynch
02.2015 - 03.2017
Parish Administrator
Ascension Memorial Church
04.2007 - 07.2014
Senior Registered Client Associate
Merrill Lynch
06.1971 - 06.2000
High School Diploma -
South Boston High School