Summary
Overview
Work History
Education
Skills
References
Timeline
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Marilyn Hayes

Memphis,TN

Summary

Performance driven professional with 19 years of experience in operations management and customer service with a proven ability for: team development, increasing corporate revenue, motivating personnel to exceed management goals, and implementing facility-level sales, marketing and operations plans. Recognized for numerous awards for customer service, performance goals exceeding over 100% and service years within the company.

Overview

20
20
years of professional experience

Work History

ASSISTANT MANAGER/FINANCIAL CONSULTANT

Regions Bank
Memphis
02.2021 - 08.2021
  • Accountable for day-to-day operations of the branch and assisting the branch manager with managerial and administrative functions
  • Assisted in ensuring compliance with federal laws and regulations
  • Led a team of 5+ employees and monitored branch activity
  • Exceeded new account goals by 25% and loan goals by 15%
  • Analyzed financial information to determine strategies for meeting clients' financial objectives.

ASSISTANT BRANCH MANAGER/SENIOR PERSONAL BANKER/PEER COACH

SunTrust Bank
Memphis
02.2002 - 09.2020
  • Accepted, collected, and reviewed documents to initiate loan processes
  • Implemented corporate culture through quality service and teamwork
  • Established and maintained relationships with customers, managed direct reports, resolved account discrepancies, and promoted bank products to meet cross-selling goals.

Education

Associate of Arts - Business Administration

STRAYER UNIVERSITY
Memphis, TN
03.2012

Certified Professional Collector Trainer: DOT Qualified -

NDASA
Washington, DC

Medical Assistant -

Concorde Career College
Memphis, TN
08.1999

Skills

  • Manage/Supervise other
  • Achieve Goals
  • Building Positive Relationships
  • Excelling time management skills
  • Listen/communicate effectively
  • Internal/External Customer Service
  • Complaint handling & Resolution
  • Employee Coaching and Motivation
  • Quality Standards
  • Management of Financial Resources
  • Financial Product Advisement
  • Money Transfers
  • Transaction Processing
  • Customer Service
  • Banking Policies and Procedures
  • Financial Goal Planning
  • Excel, Power Point, 10 Key, Microsoft Office

References

Available upon request

Timeline

ASSISTANT MANAGER/FINANCIAL CONSULTANT

Regions Bank
02.2021 - 08.2021

ASSISTANT BRANCH MANAGER/SENIOR PERSONAL BANKER/PEER COACH

SunTrust Bank
02.2002 - 09.2020

Associate of Arts - Business Administration

STRAYER UNIVERSITY

Certified Professional Collector Trainer: DOT Qualified -

NDASA

Medical Assistant -

Concorde Career College

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Marilyn Hayes