Marilyn Heath

Received referrals from acute care setting transitioning to sub acute care.

Obtained appropriate diagnosis, insurance source, requested appropriate disciplines ordered, obtained geographic information.

Relayed referral to approach office for the Northeast

Completed data entry of demographics, insurance source, providing physician, uploaded additional paperwork to support home care criteria.

Utilized communications between business development and care center to initiate patients plan of care,

• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.

• Facilitated open communication channels among employees, fostering a collaborative work environment conducive to growth and learning.
• Worked with managers to identify internal talent and plan development pathways.
• Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
• Performed reviews of employee work performance to check for areas in need of additional training.
• Developed and delivered new hire training programs and continuous professional development.
• Created and managed continuous improvement classes and training programs targeted to new employees.
• Monitored employee performance to look for areas in need of improvement.
• Improved team performance with focused training sessions tailored to individual roles and responsibilities.
• Maintained up-to-date knowledge of industry trends related to staff development strategies, incorporating best practices into organizational processes as appropriate.
• Optimized time management strategies by scheduling training sessions during low-volume work hours, minimizing disruptions to daily operations.
• Collaborated closely with department managers to identify unique training requirements specific to each role within the organization.
• Coordinated cross-departmental collaboration efforts to ensure cohesive strategies were developed for company-wide initiatives requiring specialized skills or knowledge sharing between teams.
• Championed a positive work environment by fostering open dialogue, recognizing achievements, and celebrating milestones in employee growth.
• Streamlined onboarding processes, providing new hires with the necessary tools for success in their roles.
• Spearheaded the creation of a mentorship program that paired experienced employees with newer hires, facilitating mutual growth opportunities.
• Developed strong relationships with external partners to secure relevant resources for staff development initiatives.
• Implemented effective tracking systems to monitor employee progress within training programs, ensuring timely completion and desired results.
• Enhanced employee skillsets by developing and implementing comprehensive staff development programs.
• Promoted a culture of continuous improvement by encouraging feedback and suggestions from all team members.
• Bolstered overall staff competency by regularly evaluating training needs and adjusting programs accordingly.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Researched and obtained relevant course materials to achieve training objectives.
• Conducted training courses and prepared videos for long-term use.