Marilyn Hilton
Montgomery,TX
Summary
Proven Office Manager with a track record of enhancing team productivity and financial efficiency at Lake Life Solutions. Skilled in office administration and customer service, adept at maintaining confidentiality and fostering strong client relationships. Achieved cost savings through effective negotiation and budget management, ensuring seamless operations and client satisfaction.
Overview
7
7
years of professional experience
Work History
Office Manager
Lake Life Solutions
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Established team priorities, maintained schedules and monitored performance.
Escrow Assistant
Old Republic Title
06.2019 - 08.2023
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
Administrative Assistant
Kids 'R' Kids
01.2018 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Caney Creek High School
Conroe, TXSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Notary
I have notarized mortgage loans and government documents.
Timeline
Office Manager
Lake Life Solutions
12.2023 - Current
Escrow Assistant
Old Republic Title
06.2019 - 08.2023
Administrative Assistant
Kids 'R' Kids
01.2018 - 06.2019
High School Diploma -
Caney Creek High School
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