Marilyn HOWARD
Houston,TX
Summary
Versatile and dynamic, with a pro sales through strategic merchandising and promotional planning. Excelled in fostering team collaboration and delivering exceptional customer service. Demonstrates strong problem-solving abilities and compliance with liquor ven track record at Ralston Discount Liquor Store, enhancingregulations, significantly reducing inventory loss.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Ralston Discount Liquor Store
Manager
09.2020 - Current
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
June Nursing Inc.
Nurse Aide
06.2017 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Laz Parking Attendant
Lot Attendant
03.2020 - 09.2020
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Answered general questions about parking fees, facilities, and directions.
- Directed patrons to designated parking spaces.
Ralston Discount Liquor Store
Manager
04.2012 - 09.2018
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
- Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
- Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.
- Conducted thorough candidate interviews and selected highly skilled team members who positively contributed to the store''s success.
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
Wendys
Cashier Customer Service
11.2010 - 03.2012
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Total Safety Refinery
Laboer/ Safety Attendants
05.2006 - 09.2011
- Utilized effective communication skills to present recommendations to patients, families, and other healthcare professionals in a clear and concise manner.
Education
No Degree -
Jack Yates High School
2710 Sampson St.05-1992
Skills
- Customer service
- Multitasking
- Effective communication
- Heavy lifting
- Stocking and replenishing
- Cash management
- Teamwork
- Employee training
- Liquor regulations and compliance
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Achieved by introducing for tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing with accuracy and efficiency.
- Documented and resolved which led to .
- Collaborated with team of in the development of
Certification
TABC, FOOD HANDLER
Consistant/ Determain/ Reliable
IM always on time for a job. Im not ever late. I plan ahead at my every day life. Im consistant And Dependable when Its comes to my Performance of my job. You can count on me to get the job done.
Languages
English
Timeline
Ralston Discount Liquor Store
Manager
09.2020 - Current
Laz Parking Attendant
Lot Attendant
03.2020 - 09.2020
June Nursing Inc.
Nurse Aide
06.2017 - 12.2020
Ralston Discount Liquor Store
Manager
04.2012 - 09.2018
Wendys
Cashier Customer Service
11.2010 - 03.2012
Total Safety Refinery
Laboer/ Safety Attendants
05.2006 - 09.2011
No Degree -
Jack Yates High School
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