Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marilyn Howard

Cincinnati

Summary

Experienced with remote customer service and support, ensuring seamless client interactions. Utilizes effective communication and problem-solving techniques to address customer needs. Strong understanding of remote work dynamics and maintaining high service standards.

Overview

17
17
years of professional experience

Work History

Front Desk/Office Manager

Urban Minority Drug and Alcohol Outreach Program(Remote + Onsite)
07.2020 - Current
  • Handled high-volume inbound and outbound calls.
  • Proficient in remote communications to assist member.
  • Answer and direct all calls to the correct department.
  • Manage and process intake packets, entering data, and upload files electronically.
  • Scheduled appointments for clients through vendors.
  • Monitored clinicians’ caseloads.
  • Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
  • Processed monthly reports on all referrals, and group totals.
  • Skilled in conflict resolution during customer interaction.
  • Delivered accurate information and support via phone, email, and chat systems.
  • Processed confidential information while ensuring compliance with company policy
  • Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
  • Developed and maintained positive relationships with community partners to facilitate program outreach efforts.
  • Oversaw daily office activities, troubleshooting issues promptly to maintain a welcoming environment.
  • Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
  • Processed and filed grievances regarding complaints and concerns for resolution.
  • Accurately documented customer interactions and case details in systems.

Child Care Provider

Job and Family Services (Remote)
07.2008 - Current
  • Supervised daily activities to ensure safety and well-being of children.
  • Assisted with educational activities, fostering cognitive and social development.
  • Managed meal preparation and nutrition, adhering to dietary guidelines for children.
  • Developed individualized care plans based on children's specific needs and interests.
  • Maintained a clean, organized environment promoting health and safety standards.

Sales Associate

SGS Automotive Services
03.2017 - 01.2019
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Coordinated service appointments, ensuring timely and efficient workflow management.
  • Maintained accurate records of services performed and customer interactions in dealership management system.
  • Evaluated customer feedback to improve service processes and enhance client retention strategies.

Education

High School Diploma -

Radio Diploma - Broadcasting TV

Some College - undefined

Certification - Chemical Dependency

Skills

  • Customer service expertise
  • Staff training and development
  • Employee supervision
  • Scheduling coordination
  • Document management
  • Meeting planning
  • Budgeting and finance
  • Time management proficiency
  • Problem-solving
  • Attention to detail
  • Computer skills
  • Customer satisfaction
  • Active listening

Languages

English
Native or Bilingual

Timeline

Front Desk/Office Manager

Urban Minority Drug and Alcohol Outreach Program(Remote + Onsite)
07.2020 - Current

Sales Associate

SGS Automotive Services
03.2017 - 01.2019

Child Care Provider

Job and Family Services (Remote)
07.2008 - Current

Radio Diploma - Broadcasting TV

Some College - undefined

Certification - Chemical Dependency

High School Diploma -

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Marilyn Howard