Marilyn Ibanez
Orange
Summary
Customer-oriented professional with 7+ years of leadership experience. Well-versed in driving sales, building customer loyalty and providing exceptional customer service. Aiming to leverage my skills to successfully fill in the role at your company.
Overview
7
7
years of professional experience
Work History
Service & Engagement Team Leader
Target
10.2023 - Current
- Reviewed guest surveys and implemented strategies to improve customer satisfaction ratings and participated in regular meetings with store leadership to provide updates on team progress
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Collaborated with other departments to ensure alignment of goals across teams.
Associate Experience Zone Lead
Amazon Fresh
10.2020 - 09.2023
- Conducted comprehensive orientations for 400+ new employees for 2 store openings, ensuring accurate and timely processing of paperwork and entry of employee information into the systems.
- Reviewed and reconciled 150+ time sheets per week, resulting in a reduction of payroll discrepancies by 30%.
- Collaborated with Human Resources Business Partner to resolve employee inquiries daily, providing timely and accurate explanations of personnel policies, benefits, and procedures.
- Planned, coordinated and executed monthly employee engagement events.
- Responsible for office inventory, which included restocking supplies and placing purchase orders to ensure adequate stock.
- Flexible and knowledgeable in multiple departments, supporting management to meet store needs.
Area Supervisor
Ross Dress for Less
05.2018 - 10.2020
- Oversaw a team of 15 employees engaged in sales, inventory-taking, and customer service, ensuring high levels of productivity and efficiency.
- Reduced inventory shrinkage by closely monitoring daily operations, implementing stricter security measures, and conducting regular audits.
- Improved employee performance by providing ongoing feedback and setting weekly goals, resulting in an increase in productivity.
- Managed busy periods effectively by delegating tasks to employees and implementing streamlined processes, leading to reduction in customer wait times.
- Developed and executed the store's creative layout and product merchandising.
Education
High School Diploma -
El Modena High School
Orange, CA06.2018
Skills
- Bilingual in Spanish
- Time Management
- Creative problem solving
- Quick Learner
- Teamwork and collaboration
- Attention to detail
Timeline
Service & Engagement Team Leader
Target
10.2023 - Current
Associate Experience Zone Lead
Amazon Fresh
10.2020 - 09.2023
Area Supervisor
Ross Dress for Less
05.2018 - 10.2020
High School Diploma -
El Modena High School
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