MARILYN JORDAN
Florence,SC
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
DISPATCHER
Mcleod Health
03.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
PATIENT CARE TECHNICIAN (PACU)
Mcleod Health
03.2022 - 03.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
NREMT - Emergency Medical Technician
Pee Dee Regional EMS
Florence, SC04.2024
Skills
- Stress Tolerance
- Attention to Detail
- Prioritizing calls
- Critical Thinking
- Decision-Making
- Effective Communications
- Microsoft Office
- Vital signs monitoring
- Patient Observation
- CPR/AED
- HIPAA Compliance
- Basic Life Support
Certification
- CEVO 5
- FEMA
- CPR/AED
- BLS
- NREMT
Timeline
DISPATCHER
Mcleod Health
03.2023 - Current
PATIENT CARE TECHNICIAN (PACU)
Mcleod Health
03.2022 - 03.2023
NREMT - Emergency Medical Technician
Pee Dee Regional EMS