Marilyn Jordan
Gastonia,NC
Summary
Qualified customer service representative with 4 1/2 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Great team player. Always willing to help team members, great phone voice, and fast learner. Experienced in leadership position and skills.
Overview
3
3
years of professional experience
Work History
Team Leader/Customer Service Representative
Socialserve.com
Charlotte, NC
11.2010 - 10.2013
- Answered an average of 50+ incoming calls per day by addressing customer inquiries, solving problems and provided information about website.
- Typed nightly report once a week, one on one reports, and provided needed information and feedback to team members.
- Handled landlord registrations to list properties and assisted tenants with finding affordable housing.
- Directed calls to appropriate individuals and departments.
- Updated landlord listings to help provide accurate information (Approximately 20-40 outbound calls)
- Experience in handling 70-100 calls daily.
Education
High School Diploma - undefined
Ashbrook High School
Gastonia, NC2000
Skills
- Quick learner
- Multi-line phone talent
- Exceptional communication skills
- Familiar with typing , sending emails, and faxing
- Great at multi-tasking
- Creative problem solver
Timeline
Team Leader/Customer Service Representative
Socialserve.com
11.2010 - 10.2013
High School Diploma - undefined
Ashbrook High School