Marilyn Julies

• Assessed, planned and implemented services to provide safe transition from acute care to home.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Reviewed and evaluated test results to suggest care and treatment options.

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
• Assisted in development of products and services previously unrepresented in industry to increase shares in new markets
• Developed campaigns and specific marketing strategies for clients.
• Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
• Identified appropriate marketing channels and target customers for campaigns.
• Bolstered revenue potential by promoting and facilitating opportunities to establish guest relations and boost client retention.
• Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.

• Achieved or surpassed monthly and yearly sales goals on consistent basis.
• Attended monthly meetings representing Knoxville region for corporate management.
• Acquired, developed and frequently serviced over 3 major new accounts.
• Monitored infusion data and made adjustments to marketing campaigns, resulting in 110% increase in sales.
• Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
• Completed in-depth reviews of market conditions and customer preferences for Home Infusion products.

Assigned to the University of Tennessee Hospital Level 1 Trauma largest hospital in Tennessee to perform on site reviews for Skilled Nursing,Short Term Rehabilitation and In pt Hospice

Coordinate marketing efforts to ensue census growth and attainment of budget goals

• Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
• Brought in 3 new providers to enhance coverage and meet program goals.
• Answered provider inquiries via email, telephone and written correspondence.
• Initiated physician and hospital orientations to support ongoing education of health care provider community.
• Increased provider satisfaction scores 93% by collecting and credentialing demographic updates, investigating claims and inquiries and overseeing network integrity.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

• Marketed offerings and services to community.
• Stayed within budget for marketing expenses.
• Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Collaborated with Physicians in the Baptist system to achieve program advancement.

• Administered IV fluids, medications and blood products through peripherally inserted central venous catheter to support long-term treatment for infections, cancer or heart and kidney problems.
• Educated patient, family or caretaker about post discharge care procedures to facilitate care continuum.
• Initiated patient care meetings with multidisciplinary team to revise plan of care as patient condition warrants.
• Educated patients on proper nutrition and medication side effects.
• Leveraged knowledge of medications, procedures, infection control and safety precaution to initiate appropriate intervention in crisis situations.
• Remained current on advances in nursing care by participating in educational programs and oriented and educated new staff in nursing techniques and departmental procedures.

• Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
• Input customer reservations, payment sources and contact details into Sabre system.
• Sold Airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
• Sold Airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Updated schedule monitors, information boards and used PA system to convey current information to customers.
• Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
• Provided schedule, routing and fare information to assist customers with ticket purchases.

• Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
• Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
• Completed paperwork and prior authorizations and scheduled appointments for patients.
• Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.