Marilyn Keen
Cheyenne
Summary
Dynamic and personable professional with a strong background in customer service, team leadership, and branch operations within a fast-paced financial environment. Proven expertise in managing day-to-day operations, streamlining processes, and enhancing client experiences. Adept at coordinating schedules, training staff, and supporting organizational goals through strategic problem-solving and effective communication. Seeking to leverage these transferable skills in a new industry to drive innovation, efficiency, and customer-focused results
Overview
2
2
years of professional experience
Work History
Assistant Branch Manager
Blue Federal Credit Union
04.2025 - Current
- Supervise and support teller staff to ensure professional, efficient, and customer-focused service delivery.
- Oversee daily balancing, transaction reconciliation, and internal audits to maintain accuracy and compliance with financial reporting standards.
- Collaborate with management on staffing needs, including scheduling, training, and performance development.
- Conduct routine audits of coin machines, cash dispensers, and vault to ensure accuracy, detect discrepancies, and mitigate risk.
- Review and approve timecards, monitor performance metrics, and ensure timely submission of payroll and compliance documentation.
Member Relationship Officer
Blue Federal Credit Union
02.2023 - 04.2025
- Provide comprehensive support to members by assisting with maintenance on IRAs, deposit accounts, and loans, ensuring accuracy and regulatory compliance.
- Guide members through the loan process, from application to finalization, delivering clear communication and personalized financial solutions.
- Open new accounts and Implement strong relationships with new members through needs-based conversations and exceptional service.
- Resolve issues related to online banking, accounts, or loans by troubleshooting problems and providing prompt, effective solutions to ensure member satisfaction.
Education
Cheyenne Central High School
05.2020
Associates - Theater
Laramie County Community College
05.2022
Skills
- Communication
- Attention to detail
- Critical thinking
- Time management
- Flexibility
- Organization
- Collaboration
- Banking
- Operations management
- Team development
- Compliance management
- Strong leadership
- Goals and performance
Timeline
Assistant Branch Manager
Blue Federal Credit Union
04.2025 - Current
Member Relationship Officer
Blue Federal Credit Union
02.2023 - 04.2025
Cheyenne Central High School
Associates - Theater
Laramie County Community College
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