Summary
Overview
Work History
Education
Skills
Timeline
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Marilyn Knapp-DeCara

Mt Pleasant,SC

Summary

Proven leader in healthcare management, adept at HIPAA regulations and conflict resolution, significantly enhanced operational efficiency at Lowcountry Hematology and Oncology. Skilled in staff recruitment and training, achieved notable improvements in patient care and revenue growth. Demonstrates exceptional organizational skills and a strong work ethic, driving teams toward excellence in patient scheduling and insurance verification.

Overview

19
19
years of professional experience

Work History

Medical Office Manager

Lowcountry Hematology and Oncology
07.2009 - Current
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Developed close working relationships with front office and back office staff.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Coordinated office events, seminars and meetings for staff.
  • Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.

Patient Access Director

Fannin Regional Hospital
05.2005 - 07.2009
  • Championed the integration of cutting-edge technology solutions to further enhance departmental efficiency and accuracy in data collection tasks.
  • Served as the primary liaison between all Patient Access and other hospital departments, facilitating effective cross-functional collaboration.
  • Ensured accurate data collection for billing purposes by overseeing the implementation of a new electronic health record system.
  • Improved patient satisfaction by streamlining registration processes and reducing wait times.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development.
  • Established key performance indicators, monitoring progress and implementing corrective actions when necessary.
  • Reduced denied claims by ensuring thorough insurance verification and pre-authorization procedures were followed by staff members.
  • Managed a diverse team of Patient Access professionals, fostering an inclusive and supportive work environment that promoted collaboration and high-quality service delivery.
  • Collaborated with clinical departments to optimize patient flow and reduce bottlenecks in service delivery.
  • Increased employee engagement through regular communication, feedback sessions, and recognition programs.
  • Maintained compliance with all relevant healthcare regulations, conducting periodic audits to identify areas for improvement.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Education

GED -

Dekalb Tech
Lawrenceville, GA

Skills

    Strong Work Ethic

    HIPAA Regulations Understanding

    Effective Multitasking

    Conflict Resolution

    Organizational Skills Development

    Team Leadership and Motivation

    Staff Recruitment and Training

    Work Planning and Prioritization

    Patient Scheduling Management

    Insurance Eligibility and Verification

    Attention to Detail

    Administrative background

Timeline

Medical Office Manager

Lowcountry Hematology and Oncology
07.2009 - Current

Patient Access Director

Fannin Regional Hospital
05.2005 - 07.2009

GED -

Dekalb Tech

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Marilyn Knapp-DeCara