MARILYN LANG
Crown point,IN
Summary
CSM Knowledgeable and dedicated customer service professional with extensive experience in Restaurant and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Dining Room Lead
Mission BBQ
Merrillville, IN
03.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Replenished table, wait staff and kitchen supplies.
- Checked on needs of each table and retrieved additional items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted management in maintaining a well-stocked inventory of supplies to ensure seamless daily operations and minimize disruptions due to shortages or discrepancies.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Increased customer satisfaction by monitoring dietary restrictions and allergies, ensuring safe and enjoyable dining experiences for all guests.
- Helped create memorable experiences for diners celebrating special occasions by offering personal touches like complimentary desserts or customized menu suggestions.
- Completed thorough side work duties before opening and after closing to maintain an organized dining area that was ready for service at all times.
- Boosted customer loyalty with personalized attention, remembering regulars'' preferences, and making recommendations based on individual tastes.
- Supported overall restaurant cleanliness by performing regular sanitation tasks, including wiping down tables and chairs, sweeping floors, and maintaining restroom facilities.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
CSM
Strack & Van Til
Crown point, IN
06.2021 - 12.2023
- Interacted with customers to quickly handle escalated queries and complaints
- Worked cross-functionally with sales staff to rectify customer service issues or address specific requests
- Led and directed team members on effective methods, operations and procedures
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
Substitute Teacher, K-12
Valaparaiso Unified School District
Valparaiso, IN
09.2018 - 05.2021
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student performance and provided feedback to inform instruction.
Education
Associate In Science (A.S.) In Business& Tehnology -
Golden West College
05.2014
Skills
- Handling Escalations
- Time Management
- Scheduling and Coordinating
- Workflow Management
- Cash Register Operations
- POS Inventory System Operation
- Employee Scheduling
- Retail Knowledge
- Social Media Platforms
- Administrative Duties
Volunteer Experience
Calvary Church, Valparaiso, IN, Child Care Worker
References
References available upon request
Timeline
Dining Room Lead
Mission BBQ
03.2023 - Current
CSM
Strack & Van Til
06.2021 - 12.2023
Substitute Teacher, K-12
Valaparaiso Unified School District
09.2018 - 05.2021
Associate In Science (A.S.) In Business& Tehnology -
Golden West College