Marilyn Larson
Hayward,WI
Summary
Dynamic Technical Support Representative with a proven track record at CPSI, excelling in technical troubleshooting and remote support. Recognized for enhancing customer satisfaction through effective issue resolution and empathetic communication. Skilled in optimizing support processes and fostering collaboration, driving product improvements while empowering users with comprehensive training materials.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
CPSI
01.2016 - 04.2019
- Provided exceptional technical support to customers, addressing inquiries and resolving issues promptly.
- Conducted thorough system troubleshooting for software installations, ensuring seamless user experiences.
- Collaborated with development teams to relay customer feedback, driving product enhancements and improvements.
- Created user training materials, empowering customers to utilize software features effectively.
Support Services Supervisor
Allina Medical Clinic
01.2012 - 05.2016
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
- Resolved escalated customer concerns effectively, demonstrating empathy while maintaining professionalism at all times.
- Facilitated communication between departments to ensure seamless coordination of support services.
- Optimized resource allocation by assessing workload distribution regularly and adjusting staffing levels as necessary.
Education
Bachelor of Science - Health Administration
Northland College
Ashland, WI05-2009
Master of Arts - Management
College of St Scholastica
Duluth, MN05-2002
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
Timeline
Technical Support Representative
CPSI
01.2016 - 04.2019
Support Services Supervisor
Allina Medical Clinic
01.2012 - 05.2016
Bachelor of Science - Health Administration
Northland College
Master of Arts - Management
College of St Scholastica