Marilyn Lemberskie
Marlton
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Senior Relationship Manager
Santander Bank Us
Cherry Hill
08.2005 - Current
- Managed client relationships to enhance customer satisfaction and loyalty.
- Developed tailored financial solutions to meet diverse client needs.
- Collaborated with internal teams to streamline service delivery processes.
- Trained junior staff on best practices in relationship management.
- Resolved client inquiries promptly to maintain strong business relationships.
- Interacted with customers and worked closely to resolve issues.
- Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
- Provided ongoing support to customers throughout the life cycle of their relationship with the bank.
- Resolved customer inquiries or complaints promptly and efficiently in accordance with established guidelines.
- Assisted junior staff members with complex tasks or projects as needed.
- Ensured compliance with legal regulations, policies, and procedures related to banking operations.
- Built positive and productive customer connections to drive consistent sales.
Assistant Branch Manager
Sun National Bank
Cherry Hill
03.2001 - 08.2005
- Assisted in daily branch operations and customer service management.
- Coordinated employee training programs to enhance team performance.
- Oversaw compliance with banking regulations and company policies.
- Managed branch schedules and staff assignments efficiently.
- Developed relationships with clients to ensure satisfaction and retention.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Provided training to new employees on company policies and procedures.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Provided bank leadership in absence of branch manager.
- Built client rapport through frequent individualized recommendations for financial products and services.
Education
Cherry Hill West
Cherry Hill, NJSkills
- Customer relationship management
- Financial analysis
- Client retention strategies
- Compliance adherence
Timeline
Senior Relationship Manager
Santander Bank Us
08.2005 - Current
Assistant Branch Manager
Sun National Bank
03.2001 - 08.2005
Cherry Hill West