Summary
Overview
Work History
Education
Skills
Timeline
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Marilyn Lewis

West Memphis,AR

Summary

Dynamic professional with a proven track record in strategy development and customer service excellence, notably at SelectQuote. Skilled in data gathering and providing quality assurance, I excel in transforming customer interactions into lasting relationships. Achieved significant improvements in client satisfaction and sales efficiency through innovative program promotion and effective problem-solving.

Overview

14
14
years of professional experience

Work History

Sales Agent

SelectQuote
, AL
02.2020 - 06.2024
  • Conducted market research to identify potential customers and their needs for life insurance.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Created presentations and proposals for prospective clients.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Developed relationships with customers by providing excellent customer service.

Customer Service Representative

William Sonoma
Memphis, TN
06.2017 - 10.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Front Desk Receptionist

Hilton Garden Inn Hotel
Memphis, TN
04.2010 - 02.2016
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Education

GED -

Westmemphis Senior High
West Memphis, AR
05-2001

Skills

  • Strategy Development
  • Paperwork Processing
  • Sales follow-up
  • Product Demonstrations
  • Program Promotion
  • Industry Expertise
  • Data Gathering
  • Goal-Oriented
  • Call center experience
  • Quality Assurance
  • Gathering information
  • Answering questions
  • Customer Service
  • Data Entry
  • Account updating

Timeline

Sales Agent

SelectQuote
02.2020 - 06.2024

Customer Service Representative

William Sonoma
06.2017 - 10.2019

Front Desk Receptionist

Hilton Garden Inn Hotel
04.2010 - 02.2016

GED -

Westmemphis Senior High

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Marilyn Lewis