Marilyn Lindsey
Choctaw,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Property Manager
Great Atlantic Management / Harbor Group Managemen
Hampton, VA
01.2010 - 10.2013
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Drafted and monitored budgets for overall maintenance and operations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance and administration of various properties.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Built relationships with service vendors and submitted associated billing statements.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Leasing Assistant
River Oaks Management
Lexington, KY
01.2008 - 01.2010
- Collected rent payments from tenants and processed them into accounting software.
- Coordinated maintenance services for existing tenants as needed.
- Maintained accurate records of tenant contracts, leases, and payments.
- Monitored tenant accounts for late or missed payments.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Processed applications for prospective tenants and conducted background checks.
- Prepared monthly reports summarizing occupancy levels, rents received, renewal rates.
- Resolved tenant complaints promptly and professionally.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Conducted market research to identify competitive rental rates in the area.
- Scheduled viewings of rental properties with prospective tenants.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Worked closely with property managers to ensure that all leasing activities are completed efficiently.
- Inspected vacant units prior to move-in to ensure they are ready for occupancy.
- Created marketing materials such as flyers and brochures to advertise rental properties.
- Negotiated lease renewals with existing tenants.
- Advised tenants on their rights under the terms of their lease agreement.
- Assisted with the preparation and execution of lease documents for new tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
Customer Service Representative
Walmart
Nicholasville, KY
01.2005 - 01.2008
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Healthcare Admimistration Certificate - Healthcare Administrative
Career Step
Utah 09-2014
High School Diploma -
West Jessamine High School
Nicholasville, KY06-2006
Skills
- Database entry
- Relationship Building
- Cash Handling
- Peer relationships
- Prioritization
- Scanning and copying
- Document Management
- Schedule and calendar management
- Administrative tasks
- Calendar Management
- Verbal and writing communication
- Customer Satisfaction
Affiliations
- Home Decorating
- DIY
- Church
- Outdoors
Timeline
Property Manager
Great Atlantic Management / Harbor Group Managemen
01.2010 - 10.2013
Leasing Assistant
River Oaks Management
01.2008 - 01.2010
Customer Service Representative
Walmart
01.2005 - 01.2008
Healthcare Admimistration Certificate - Healthcare Administrative
Career Step
High School Diploma -
West Jessamine High School
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