Marilyn Lopez
East Brunswick,NJ
Summary
Property Management Professional with close to 15 years of experience working in multifamily Property and a strong background in leasing and tenant relations. Accomplished in developing strong landlord/tenant relationships, while ensuring the profitability of the business. Recognized for being compassionate, yet firm, in tenant matters and for abiding by fair housing rules and regulations. Passionate, with a great work ethic.
Overview
15
15
years of professional experience
Work History
Area Manager
BNE Real Estate
08.2023 - 12.2023
- Managed 3 luxury properties (Piscataway, Union, Garwood).
- Supervised 10 employees over 3 properties.
- Supervised unit turns, renovations, and work order completion.
- Reviewed new applications and supporting documents for accuracy and validity.
- Completed monthly variance reports for multiple properties.
- Ensured property stayed within established budget.
- Processed and approve payroll and employee commissions
- Conducted inspection of properties, which included, grounds, apartments, utility rooms, and maintenance shops/office.
- Lead weekly team meetings to achieve company goals and exceed targets consistently
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Managed tenant delinquencies.
Property Manager
Pennrose Management
06.2021 - 08.2023
- Managed Luxury High Rise building with 150 Market rate units and 42 HOA units.
- Streamlined rent collection processes, reducing late payments and delinquencies.
- Followed up on delinquent tenants and coordinated collection procedures and eviction process with legal department.
- Managed accounts payable which included reviewing and approving invoices for payment.
- Oversaw lease agreements from execution to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Coordinated with leasing team to maintain occupancy and resident retention high.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed and completed residents' deposit accounting at move out within required guidelines.
- Resolved tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, and turnovers minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property''s operations.
- Planned and organized special resident events and activities.
- Issued Lease violations to residents in accordance with company guidelines.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Assistant Property Manager
Pennrose Management
06.2020 - 05.2021
- Assisted in Managing 192 unit Luxury High Rise, consisting of 150 market rate units and 42 HOA units.
- Assisted with rent collections and delinquencies.
- Assisted in preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted regular property apartment inspections to prepare for tours and new move ins.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events for residents and prospects.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to property manager for immediate remediation.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Coordinated appointments to show marketed properties.
Leasing Consultant
Housing Management Resources
12.2018 - 06.2020
- Streamlined application process for prospective tenants, keeping up with required occupancy per LIHTC guidelines.
- Processed all new prospect applications.
- Emailed all inquiring prospects with community information and wait list applications.
- Kept in contact with prospective applicants to update wait list and confirm interest in renting.
- Posted apartment availability through various channels.
- Conducted Property Tours.
- Screened applicants prior to offering apartments.
- Verified all applicant household information was in compliance with LIHTC guidelines.
- Prepared leases and all move in documents.
- Conduct Unit Inspections.
- Processed Rent Payments through Property Management Software.
- Maintained tenant filing system for all applicants, leases and lease documents.
- Addressed tenant issues and concerns.
- Assisted in preparing and participated in community events.
Listing Coordinator
RE/MAX 1st Advantage
03.2018 - 09.2018
- Collaborated with agents to ensure accurate and timely submission of required documents, expediting listing process.
- Maintained organized records of all active listings, ensuring easy access for team members and clients.
- Confirmed and entered all information on for sale property before posting to MLS.
- Coordinated professional photography sessions for properties, creating visually appealing marketing materials to attract buyers.
Property Administrator
Boraie Development
05.2015 - 03.2018
- Assisted in lease up of 235 unit luxury apartment building.
- Oversaw leasing process to ensure lease agreements and lease renewals were completed in timely manner.
- Implemented rent collection procedures, minimizing delinquencies.
- Responsible for preparing all necessary documents for leasing department.
- Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents.
- Coordinated move-ins and move-outs to ensure smooth transitions for both new and departing tenants.
- Organized community events to promote resident engagement and foster a sense of belonging within complex.
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
- Reviewed legal documents such as leases before execution to ensure compliance with local, state and federal regulations.
- Coordinated with Developer/Landlord in lease renewals and lease breaking negotiations.
- Assisted tenants with rental payment portal.
- Acted as liaison for Developer/Landlord.
- Worked with attorneys in eviction filing and process.
- Assisted in tax credit program screening process.
- Completed Tax Credit Certifications and Re-Certifications in system.
- Kept open communication with Section 8 case workers to ensure participating residents were in compliance and up to date with all requirements.
Resident Services Administrator
Fieldstone Properties
04.2009 - 03.2013
- Attended to resident concerns, questions and maintenance issues.
- Assisted tenants with their online rent payments through newly implemented payment portal.
- Coordinated with maintenance super to ensure all maintenance issues and unit renovations and turns were addressed and completed in timely manner.
- Fielded and resolved all resident complaints and concerns, serve violation letters with prompt and effective follow up
- Set up necessary appointments for tours, lease signing, and various other requirements.
- Prepared and sent out general notices.
- Maintained positive relationship with all tenants
- Resolved employee and resident issues for 400 units
- Duties included all aspects of apartment leasing.
- Lead guests on tours of vacant apartments and discussing their features and benefits.
- Verified qualifications of potential residents and completed all move in related paperwork and procedures.
- Performed background and credit checks on tenant prospects.
- Ensured entire leasing process is accurately and fully completed.
- Performed move in walk through inspection with new residents.
- Signed and review lease renewal documents.
- Organized resident files, work orders, and construction permits.
- Scheduled inspections with health department, and township construction office.
- Data entry.
- Oversaw timely collection and posting of rents and move-in deposits; monitor aging reports and late notices.
- Adhered to all organizational policies and procedures.
- Responsible for all on-site collections, filing necessary legal documents for non-payment of rent.
- Utilized Microsoft Excel to calculate and keep track of rent credits.
- Fully-versed and trained in use of Onesite Real Page Software for managing multi-family communities.
- Kept stock of and ordered office supplies.
- Greeted residents, prospects, vendors, and visitors.
Education
Psychology
College of ST. Elizabeth
Morristown, NJSkills
- Lease Document Drafting
- Lease Negotiations
- Experienced Microsoft Office
- Strong Ability to effortlessly grasp new ideas and methods
- Bilingual in English and Spanish
- Results Oriented
- Excellent Follow Up Skills
- Excellent Problem-Solving Skills
- Experienced in managing team of 10 employees
Timeline
Area Manager
BNE Real Estate
08.2023 - 12.2023
Property Manager
Pennrose Management
06.2021 - 08.2023
Assistant Property Manager
Pennrose Management
06.2020 - 05.2021
Leasing Consultant
Housing Management Resources
12.2018 - 06.2020
Listing Coordinator
RE/MAX 1st Advantage
03.2018 - 09.2018
Property Administrator
Boraie Development
05.2015 - 03.2018
Resident Services Administrator
Fieldstone Properties
04.2009 - 03.2013
Psychology
College of ST. Elizabeth
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