Summary
Overview
Work History
Education
Skills
References Available
Timeline
Generic

Marilyn Lovell

Ardmore,AL

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

6
6
years of professional experience

Work History

Team Lead

Wayfair
08.2020 - Current
  • Successfully address post-order issues, including returns, replacements, refunds, and delivery inquiries.
  • Consistently exceed customer satisfaction and efficiency metrics, meeting issue resolution targets.
  • Analyze customer calls, identify trends, and communicate improvement suggestions to leadership. -
  • Proficiently navigate multiple software applications and technologies simultaneously.
  • Utilize conflict management skills to maintain professional composure.
  • Promoted through skills levels 1-3 from August 2020 to August 2021. - Lead weekly team huddles.
  • Participated in the Flex Pilot of October 2021 and Email Density Pilot of May 2022.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Directed and supervised team of 13 engaged in digital and chat development.
  • Trained new team members by relaying information on company procedures and safety requirements.

Owner/Manager

D's Barn
12.2019 - 03.2021
  • Supervised and coordinated sale events, including contacting sellers and organizing merchandise.
  • Developed personal relationships with sellers, ensuring smooth collaboration.
  • Delegated responsibilities effectively and managed event logistics.
  • Planned and prepared meals for sale events, catering to diverse preferences.
  • Handled record keeping, cashier duties, and financial deposits.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Personal Life Plan Manager (PLPM)

Bios of Tennessee
07.2018 - 01.2020
  • Managed team activities, operations, staffing, and budgeting for client homes.
  • Fostered personal connections with clients, optimizing care and support.
  • Delegated household responsibilities and supervised direct support professionals. -
  • Assisted with personal care tasks, meal preparation, and goal implementation.
  • Collaborated closely with clinical and healthcare providers.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Increased program efficiency by streamlining processes and implementing strategic project management methodologies.
  • Led cross-functional teams to successfully deliver high-impact projects on time and within budget.

Store Manager

Dollar General
03.2018 - 06.2018
  • Oversaw all aspects of store operations, including personnel, schedules, and inventory.
  • Provided training and guidance to staff on registers, stocking, and daily routines.
  • Maintained accurate weekly schedules, adhering to labor budget.
  • Managed inventory records and stock incoming.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

Bachelor of Science in Psychology -

Phoenix University (online)
Phoenix, AZ
05.2010

Bachelor of Science in Business Administration -

Western International University
Phoenix, AZ
06.2007

High School Diploma -

Halfway High School
Halfway, MO
05.1990

Skills

  • Exceptional customer service and conflict resolution abilities
  • Proficient in credit card processing and multi-line phone usage
  • Strong organizational and communication skills
  • Skilled in mediation and creative problem-solving
  • Proficient in MS Windows and a fast learner
  • Effective in building strong client relationships
  • Regulatory Compliance
  • Schedule Management
  • Production Monitoring
  • Trend Tracking
  • Performance Monitoring
  • Employee Evaluation
  • Quality Control
  • Performance Improvement
  • Complaint Resolution
  • Effective communication
  • Conflict resolution
  • Coaching and mentoring

References Available

True

Timeline

Team Lead

Wayfair
08.2020 - Current

Owner/Manager

D's Barn
12.2019 - 03.2021

Personal Life Plan Manager (PLPM)

Bios of Tennessee
07.2018 - 01.2020

Store Manager

Dollar General
03.2018 - 06.2018

Bachelor of Science in Psychology -

Phoenix University (online)

Bachelor of Science in Business Administration -

Western International University

High School Diploma -

Halfway High School

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Marilyn Lovell