Marilyn Luna
Newburgh,New York
Summary
Dedicated service representative with extensive experience in healthcare, retail, and food industries, delivering exceptional customer support and satisfaction. Proven track record of resolving client issues efficiently while enhancing service processes. Core competencies include effective communication, problem-solving, and relationship building. Aiming to leverage expertise to drive positive client experiences in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Cornerstone Family Healthcare
New Windsor, New York
05.2024 - Current
- Manage patient check-in and check-out process.
- Coordinate with patients and healthcare professionals to meet patient needs.
- Document and manage patient information in the computer system.
- Guide patients through the completion of consent, and other required medical forms.
- Handle a high volume of incoming calls, providing exceptional customer service to patients.
- Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Process insurance verifications and authorizations to ensure coverage of services.
- Contribute to team meetings, sharing insights, and strategies for improving patient access services.
Online Order Fulfillment
Walmart
Newburgh, NY
07.2023 - 04.2024
- Managed the order fulfillment process from start to finish including picking, packing, shipping, receiving and returns.
- Performed quality checks on all orders prior to shipping or pick-up.
- Processed online order pickups at designated pickup area per customer request.
- Assessed customer feedback regarding order fulfillment services and identified areas for improvement.
- Maintained high standards of customer service in a high-volume, fast-paced environment.
- Maintained an organized workspace.
Team Member
Arby's
Newburgh, New York
01.2023 - 07.2023
- Accurately handled customer orders at front counter and drive-through.
- Processed transactions and made accurate change for cash payments.
- Enhanced kitchen efficiency through effective food handling.
- Ensured compliance with local health codes during food preparation processes.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Regularly checked inventory levels for restocking needs.
- Ensured cleanliness of both work and dining areas.
Customer Service Representative
Price Chopper
Newburgh, NY
08.2020 - 12.2022
- Managed cash register, ensuring precise and efficient transaction recording.
- Delivered welcoming service to foster enhanced customer interaction.
- Executed timely completion of virtual shopping tasks.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained neat and orderly product displays on shelves.
Education
High School Diploma -
Our Lady of Lourdes Catholic High School
Poughkeepsie, NY05-2022
Skills
- Customer service
- Reception management
- Cash handling
- Teamwork
- Food Preparation Skills
Languages
Spanish
Native/ Bilingual
Timeline
Patient Service Representative
Cornerstone Family Healthcare
05.2024 - Current
Online Order Fulfillment
Walmart
07.2023 - 04.2024
Team Member
Arby's
01.2023 - 07.2023
Customer Service Representative
Price Chopper
08.2020 - 12.2022
High School Diploma -
Our Lady of Lourdes Catholic High School
Similar Profiles
Mariela LopezMariela Lopez
Call Center Representative at Cornerstone Family HealthcareCall Center Representative at Cornerstone Family Healthcare
Sherry DeckerSherry Decker
Certified Clinical Medical Assistant at Cornerstone Family HealthcareCertified Clinical Medical Assistant at Cornerstone Family Healthcare
Jennifer AndinoJennifer Andino
OBGYN LPN at Cornerstone Family HealthcareOBGYN LPN at Cornerstone Family Healthcare