Marilyn Madere
Slidell,LA
Summary
Detail-oriented professional with extensive experience in customs clearance and cash management. Recognized for strong problem-solving abilities and maintaining accurate records, ready to leverage skills to improve operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
IFTS Coordinator
Livingston International Inc
New Orleans, Louisiana
10.2019 - Current
- Coordinated logistics for international shipments and customs clearance processes.
- Maintained accurate records of shipments, invoices, and client communications.
- Resolved customer complaints in a timely manner while upholding company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Researched and prepared reports required by management or governmental agencies.
Head Cashier
Lowe's
Covington, Louisiana
01.2008 - 10.2019
- Supervised cash handling and daily transactions for multiple registers.
- Trained and mentored new cashiers on company policies and procedures.
- Ensured compliance with store security and cash management protocols.
- Assisted customers with inquiries and resolved payment-related issues promptly.
- Conducted regular audits of cash drawers to maintain accuracy and integrity.
- Managed scheduling and staffing for cashier team during peak hours.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Education
High School Diploma -
Covington High School
Covington, LA04-1994
Skills
- Customs clearance
- Customer relationship management
- Inventory management
- Cash handling procedures
- Conflict resolution
- Effective communication
- Problem solving
- Training and mentoring
- Attention to detail
- Problem-solving
- Recordkeeping
- Multitasking and organization
- Report writing
- Writing requirements
- Adaptability and flexibility
- Customer service
Timeline
IFTS Coordinator
Livingston International Inc
10.2019 - Current
Head Cashier
Lowe's
01.2008 - 10.2019
High School Diploma -
Covington High School