Marilyn Maravelias
W.C. Gurrisi & Sons
Ipswich,MA
20
years of professional experience
Proactive administrative assistant/office manager with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities.
Work History
Administrative Support
5 Months- Delivered general administrative support such as preparing expense reports, billing, copying, faxing, filing, review invoices and preparing documents.
- Responsible for answering phone calls and directing them to the appropriate department.
- Tracked returns and credits.
- Organizing of the service department for a more efficient handling of incoming and outgoing parts.
Administrative Assistant
5 Years 3 Months- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized financial processes by handling Accounts Payable and Accounts Receivable.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
1 Year 10 Months- Maximized productivity by restructuring paper workflow (invoices, bills of lading, and bids).
- Streamlined call center processes for improved efficiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered successful projects by liaising with major shippers and warehouse staff
Office Manager
12 Years 5 Months- Increased sales 300% and company net profit 500% by updating the ACT database and improving comprehensive office management practices.
- Improved financial reporting by managing accounts receivable, accounts payable, tax preparation, loan reconciliation, financial filings, and payroll.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
Military Nursing Degree
Skills
Document and finance management
Bookkeeping
Administrative Support
Billing and Coding
File organization
Telephone etiquette
Attention to detail
Records management
Office administration
Verbal communication
Organizational skills
Budgeting support
Technologies
QuickBooks, MS Office, Outlook, Quicken, Adobe Acrobat, ACT Contact Database.
Professional Developments
- Effective Speaking & Human Relations
- Dale Carnegie Institute
- Tony Robbins Self-Improvement Seminar
Timeline
Administrative Support
W.C. Gurrisi & Sons
08.2022 - 01.2023Read More
Administrative Assistant
Bait Seafood Company
04.2017 - 07.2022Read More
Customer Service Representative
Kaminski Auctions
05.2015 - 03.2017Read More
Office Manager
The Clean Team Corp.
09.2002 - 02.2015Read More
U.S. Navy Hospital Corps School
Military Nursing Degree
Read More