Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Marilyn Marroquin
Bell Gardens,CA
Summary
Overview
3
years of professional experience
1
Certification
Work History
Alta Public Schools
Youth leader
08.2022 - Current
Job overview
- Provide academic assistance to program participants
- Plan and implement site curriculum, recreational and enrichment activities
- Provide positive discipline and redirection to program participants, adhere and enforce all rules consistently and equitably.
- Facilitated community outreach to expand participation and support.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
Starbucks
Barista/Customer Service
12.2021 - 08.2022
Job overview
- A Barista warmly welcomes customers into their establishment
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages and cleaning and sanitizing work areas, utensils and equipment, cleaning service and seating areas. Describing menu items and suggesting products to customer and servicing customers and taking orders.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
McDonald's
Customer Service / Cashier
07.2020 - 02.2021
Job overview
- I would complete duties such as greeting customers, taking orders, collecting payments
- Recommending products, promoting special deals, matching cash with records, arranging food items on trays, adding napkins and condiments, and cleaning the premises during down time.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Education
Bell High SchoolBell Gardens, CA
High school diploma
06.2020
University Overview
Skills
- Microsoft word
- Microsoft
- Ce
- Google docs
- Google drive
- Google slides
- CPR certified
- Community Resources
- Spiritual Guidance
- Credit and Debt Card Processing
- Basic Math Functions
- Customer Experience
Accomplishments
Accomplishments
- Police explorers— Cadet
- Accepted to a three week explorer's program which allows adolescents to have a glimpse of what it is like to be an officer
- Responsibilities were to be there at five in the morning and a lot of exercises throughout the day
- Learned how to write like an officer and codes, at the end all participants received an award from the mayor of Huntington Park
- Prepa Elementary — Mentor
- Tutored children in any subject they needed help on
- Responsible for providing the materials they needed as well and made sure that their homework was done before dismissal.
Certification
- First Aid/CPR Certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Youth leader
Alta Public Schools
08.2022 - Current
Barista/Customer Service
Starbucks
12.2021 - 08.2022
Customer Service / Cashier
McDonald's
07.2020 - 02.2021
Bell High School
High school diploma
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