Summary
Overview
Work History
Education
Skills
Timeline
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Marilyn Martinez

Chester,PA

Summary

Proven Safety and Security Officer with a track record of reducing accident rates and enhancing customer satisfaction at Safe Corridors and Great Valu. Expert in hazard identification and fostering public safety, complemented by exceptional problem-solving and communication skills. Achieved significant improvements in security protocols and customer loyalty through strategic training and empathetic service.

Overview

14
14
years of professional experience

Work History

Safety and Security Officer

Safe Corridors
10.2022 - Current
  • Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
  • Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
  • Reduced accident rates through the implementation of comprehensive safety training programs for employees.
  • Assisted in the development of contingency plans for potential natural disasters, ensuring that proper protocols were in place to minimize damage and protect employees.
  • Maintained accurate records of safety training sessions, incident reports, and regulatory compliance documentation, ensuring easy reference when needed.
  • Coordinated with first responders during emergencies or drills, facilitating smooth evacuations or responses when necessary.
  • Provided a secure environment for employees and visitors through proactive monitoring of premises and responding promptly to security concerns.
  • Collaborated with management to develop and enforce safety policies and procedures, ensuring compliance with regulations.
  • Assisted in emergency response planning, contributing to a well-prepared workforce and minimizing potential losses.

Customer Service Representative

Great Valu
02.2011 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Child Development

Mckean High School
Wilmington, DE
05.2013

Skills

  • Hazard identification
  • Public safety
  • Physical security
  • Security protocols

Timeline

Safety and Security Officer

Safe Corridors
10.2022 - Current

Customer Service Representative

Great Valu
02.2011 - 07.2022

Child Development

Mckean High School

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Marilyn Martinez