Marilyn McFarlane

Arise-Remote Mobile Alabama

• Communicate with numerous transportation companies physicians' offices and hospitals
• Entering daily notes to update members' files
• Deescalating members issues
• Place outbound customer service or customer satisfaction calls to follow up on issues.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Gained knowledge of multiple software systems for navigation during calls, improving efficiency and reducing hold times for customers.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Attended telephone skills and program information training sessions to boost aptitude.

• Delivered prompt service to prioritize customer needs.
• Educated customers on Days and times that are required for their plans
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Accomplishments: opened two locations as well as trained hundreds of cashiers, cash office, customer service
• Maintained Labor Introduced “Spot on Safety” in-store safety reward program
• Mentored new Associate Store Team Leaders, Team Leaders, Associate Team Leaders and Team Members
• Have taught team classes on customer service and handling money and in-store Supervisors' development classes
• Completed payroll, created schedules for 97 Team Members, implemented Rising Star program Store opening experience at Ft Lauderdale
• Pompano, Wellington Regional All-Star recipient
• Resolved complex problems by employing critical thinking skills and collaborating with team members for effective solutions.
• Enhanced team productivity by implementing efficient project management strategies and setting clear goals.
• Empowered associates through skill-building workshops that led to increased confidence and proficiency in their roles.
• Delivered high-quality project results by fostering strong sense of teamwork, dedication, and commitment to excellence within team.
• Promoted high standards through personal example to help each member understand expected behavior and standards.
• Evaluated customer needs and feedback to drive product and service improvements.

• ,Duties and responsibilities included: Filling various company staffing needs in hospitality and construction
• This position involved setting and achieving goals for sales and profit, creating schedules, customer service, Invoicing, Filing, hiring, separating training, following OSHA compliance, PE Training, cost control, cash control, payroll, and accounts payable execution of company policies.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Updated reports, managed accounts, and generated reports for the company database.
• Maintained computer and physical filing systems.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Managed office operations while scheduling appointments for department managers.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed compliance to keep the organization operating within legal and regulatory guidelines.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

• Booked doctor appointments and transportation for residents.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.