Marilyn McHenry
Arlington,TX
Summary
TO OBTAIN A POSITION AS A TEAM-PLAYER IN A PEOPLE-ORIENTED ORGANIZATION WHERE I CASN MAXIMIZE MY CUSTOMER SERVICE EXPERIENCE IN A CHALLENGING ENVIRONMENT TO ACHIEVE THE CORPORATE GOALS, IMPROVE CUSTOMER SATIFACTION AND TO MAKE A POSITIVE CONTRIBUTION TO THE COMPANT
Overview
14
14
years of professional experience
Work History
Quality Assurance Analyst
Alcon Vision Care
12.2022 - 01.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
QA Technician
Alcon Pharmaceuticals
02.2016 - 12.2022
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Pharmaceutical Packaging Technician
Alcon Research, Ltd
02.2014 - 02.2016
- Continuously updated professional knowledge and skills by attending industry conferences, seminars, and workshops relevant to pharmaceutical packaging technology.
- Troubleshot equipment malfunctions promptly, minimizing delays in critical operations while maintaining safety protocols at all times.
- Reduced downtime by performing regular preventive maintenance on packaging equipment, extending the lifespan of machinery.
- Enhanced communication between departments by serving as a liaison between production and quality control teams, ensuring timely resolution of issues.
- Assisted in training new hires on proper use of equipment and adherence to SOPs, fostering a culture of continuous learning and development.
- Identified opportunities for waste reduction in material usage during the packaging process, resulting in significant cost savings.
- Streamlined workflow by implementing Lean manufacturing techniques, leading to increased productivity and cost savings.
Manager of Accounts and Finance
Able Finance
05.2012 - 10.2013
- Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
- Processed payroll for employees and reported payroll taxes for organization.
- Developed annual and multi-year budgets to meet organizational needs.
- Processed vendor payments, invoices and account statements.
- Established solid relationships with external partners including banks, auditors, vendors, and clients to support business objectives.
Collector
National Loan Company of Bastrop
01.2011 - 05.2012
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Trained new team members on scripts, company services, and collection strategies.
Education
No Degree -
Lousisna Tech University
RustonSkills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
Timeline
Quality Assurance Analyst
Alcon Vision Care
12.2022 - 01.2025
QA Technician
Alcon Pharmaceuticals
02.2016 - 12.2022
Pharmaceutical Packaging Technician
Alcon Research, Ltd
02.2014 - 02.2016
Manager of Accounts and Finance
Able Finance
05.2012 - 10.2013
Collector
National Loan Company of Bastrop
01.2011 - 05.2012
No Degree -
Lousisna Tech University
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