Marilyn Mckenzie
Haslet
Summary
Dynamic customer service professional with a proven track record at Arise, excelling in relationship building and problem resolution. Skilled in active listening and documentation, I enhanced resident well-being through personalized care plans and effective communication, contributing to a 20% increase in client satisfaction. Proficient in CRM and Microsoft Office Suite.
Overview
2
2
years of professional experience
Work History
Caregiver and Business Manager
Sagora Senior Living
08.2025 - 12.2025
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved complex customer complaints through effective problem-solving techniques, maintaining professionalism under pressure.
- Conducted follow-up communications with clients to assess satisfaction levels and identify areas for improvement.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Bookkeeping Assistant
Woodhall Park Retirement Village
02.2025 - 07.2025
- Assisted in maintaining accurate financial records and transactions for retirement village operations.
- Supported monthly reconciliation processes, ensuring timely and precise reporting of financial statements.
- Processed invoices and expense reports, verifying documentation for accuracy and compliance with policies.
- Collaborated with team members to streamline bookkeeping procedures, enhancing overall efficiency.
- Utilized accounting software to track expenditures and income, providing insights for budget management.
- Responded to inquiries regarding billing and payment issues, delivering high-quality customer service to residents.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Assisted in preparing annual budgets, contributing to effective resource allocation within the organization.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
- Updated financial records using various software programs for current, accurate accounts.
Caregiver
Tullamore Care Community
08.2024 - 02.2025
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, monitoring for side effects and effectiveness.
- Collaborated with healthcare staff to develop personalized care plans for residents.
- Implemented recreational activities to enhance resident engagement and well-being.
- Provided emotional support and companionship, fostering a positive environment for residents.
- Trained new caregivers on protocols and best practices for resident care.
- Regularly documented patient progress, ensuring accurate records for healthcare reviews.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Housekeeping Supervisor
Marriot Hotel
01.2024 - 05.2024
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and procedures.
- Trained and mentored new staff on best practices for efficient room cleaning and maintenance.
- Coordinated scheduling of housekeeping personnel to optimize coverage and service quality.
- Conducted regular inspections of guest rooms and public areas to maintain high-quality standards.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Education
GED - Personal Support Worker
Canadian Institute of Management And Technology
Brampton 04.2022
MBA - Accounting
Methodist University College Ghana
Accra05.2019
Bachelor of Science - Account And Information Studies
Regent University of Science And Technology
Accra,Ghana03.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Team development
- Documentation
- Microsoft Office Suite
- Customer relationship management (CRM)
- Quality control
Timeline
Caregiver and Business Manager
Sagora Senior Living
08.2025 - 12.2025
Bookkeeping Assistant
Woodhall Park Retirement Village
02.2025 - 07.2025
Caregiver
Tullamore Care Community
08.2024 - 02.2025
Housekeeping Supervisor
Marriot Hotel
01.2024 - 05.2024
GED - Personal Support Worker
Canadian Institute of Management And Technology
MBA - Accounting
Methodist University College Ghana
Bachelor of Science - Account And Information Studies
Regent University of Science And Technology